Darrin Staffa

Entrepreneurial and results driven Pet store owner/manager with a passion for animals and a commitment to providing exceptional customer service.

• Experienced in all aspects of management, including inventory management, sales, marketing and staff supervision.

• Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
• Verified count and condition of products loaded and unloaded to prepare reports on shortages, overages and damages.
• Identified highly efficient routes to meet aggressive delivery schedules.
• Maintained complete records of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
• Obtained receipts or signatures for delivered goods and collected payments for services.
• Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
• Complied with all procedures by obtaining and maintaining proper delivery authorizations and pickup documentation.
• Conducted vehicle inspections before and after trips, logging and reporting mechanical problems.
• Verified safe and consistent operations by conducting DOT pre-trip inspections according to established criteria.

• Employed effective selling techniques by promoting product benefits and influencing decision-makers.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Operated register, handled cash and processed credit card transactions.
• Monitored industry trends in order to stay ahead of the competition and capitalize on emerging opportunities.
• Created pricing models based on client requirements, competitive landscape, and company objectives.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Researched and qualified businesses to identify leads.
• Established effective strategic relationship management across business partners and suppliers to deliver improved results.
• Managed allocation of commercial resources to support advancement of department's commercial objectives and priorities.
• Listened to customer needs to identify and recommend best products and services.

• Researched and reported on business opportunities to increase market share.
• Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
• Represented company at Home events and cultivated business contacts to increase expansion opportunities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Analyzed business performance data and forecasted business results for upper management.
• Ensured that all relevant health codes were followed at all times by employees.
• Prepared bids based on market research and sales projections.
• Supported management with annual budget and sales predictions to increase ROI.
• Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
• Presented bids and contracts for potential clients to review during meetings.
• Worked with distribution centers to expedite orders to increase delivery time, and improve customer satisfaction.
• Maintained relationships with existing customers to optimize service quality, business growth, and customer satisfaction.
• Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.

• Trained employees on safety and protective clothing guidelines to minimize injuries.
• Assisted in the development of promotional displays and marketing materials for meat products.
• Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
• Provided assistance in training new employees in proper use of meat cutting tools.
• Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
• Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
• Assisted other departments within the store when needed during peak business times.
• Processed beef, pork and bison for freezer storage.
• Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
• Operated wrapping machines to package meats for sale in the store or for customers' orders.
• Checked expiration dates on packages of meat prior to stocking them on shelves or counters.
• Expertly deboned and trimmed meats with precision to minimize waste.