Lauren Torres
Wilmette,IL
Summary
FRONT OFFICE MANAGER who is friendly, tactful and enthusiastic. Excellent verbal & written communication skills have provided positive change within the office as well as the community. I support superior planning skills while maintaining productive organization in order to be able to efficiatly perform assigned tasks. This includes delegation of opperations and management of employees.
Overview
26
26
years of professional experience
Work History
Front Office Manager
Terry Animal Hospital
Wilmette, Illinois
06.2019 - Current
- Oversight of all front office relations while onboarding and coaching employees through day-to-day complexities
- Lead monthly meetings
- Launched and manage a new communication platform with 150+ followers
- Schedule webinars and lunch and learns with distributors and representatives for the entire staff
- Send out mass media notifications to 1,000+ clients
- Assisting the company in going paper light
Veterinary Technician/ Radiography Technician
Terry Animal Hospital
Wilmette, Illinois
01.2016 - Current
- Regularly update OSHA handbook and orchestrate training sessions for all employees of proper OSHA protocols
- Maintain equipment and practice proper sterilization techniques
- Read packed cell volume and total protein for in-house bloodwork and urinalysis and prepare, stain and read slides
- Prepare patients and operating room for surgical procedures and assist as needed during pre/post operative care
- Administer subcutaneous fluids and vaccinations
Client Service Specialist
Terry Animal Hospital
Wilmette, Illinois
04.2014 - Current
- Handles financial transaction and deposits
- Processes daily, monthly and annual financial reports
- Maintain and organize confidential client and patient documentation
- Manage all aspects of Veterinarians calendars
- Processes government required certifications
- Works intimately with other small businesses & the Chamber of Commerce to help support small business initiatives within the community
Residential House Manager
Private Family
Chicago, Illinois
10.2011 - 06.2014
- Oversaw daily house operations while directly responsible for the well being of two children
- Coordinated and supervised parties and field trips for 20+ children
- Mentored and tutored
Assistant Manager
Francesca's Collections
Evanston, Illinois
06.2009 - 10.2011
- Managed store finances and inventory balances
- Lead employees through daily client interactions
- Prepared team schedules and managed time-off requests
- Responsible for employee acquisitions; on-boarding, training, and performing employee reviews
- Worked closely with the city of Evanston, IL & Northwestern University to promote the boutique
Brand Expert/ Key Holder
Gap Inc
Evanston, Illinois
03.2005 - 06.2009
- Responsible for managing customer needs while delegating tasks to employees to optimize revenue
- Provided “shadow” training to new employees
- Responsible for opening and closing the store
- Participated in corporate conference calls to discuss in-store trends and maximize customer support
Education
Bachelor of the Arts - Sociology
Northeastern Illinois University
Chicago, IL2013
Associates of the Arts -
Harry S. Truman College
Skills
- Business Development
- Financial Management
- Policy and procedure modification
- Staff Management
- Account Reconciliation
- Workflow planning
- Relationship building
- Strategic planning
- Oral and writing communication
- Proficient in Microsoft
Timeline
Front Office Manager
Terry Animal Hospital
06.2019 - Current
Veterinary Technician/ Radiography Technician
Terry Animal Hospital
01.2016 - Current
Client Service Specialist
Terry Animal Hospital
04.2014 - Current
Residential House Manager
Private Family
10.2011 - 06.2014
Assistant Manager
Francesca's Collections
06.2009 - 10.2011
Brand Expert/ Key Holder
Gap Inc
03.2005 - 06.2009
Bachelor of the Arts - Sociology
Northeastern Illinois University
Associates of the Arts -
Harry S. Truman College