Skilled at helping customers and businesses to meet financial needs by developing customized products and service solutions. Well-versed in addressing and revising problems at a service and financial level. Good communication, excellent customer service, multi-tasking, maintaining team morale, and conflict resolution skills.
Hi, I’m
Megan Kirkland
Customer Service Specialist Universal Banker
Lynchburg,VA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Bank Of The James
Universal Banker
10.2022 - 12.2023
Job overview
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Helped to increase revenue for Bank of the James by $500,000 within a year of opening
- Raised a total of $36,000 for my branch in account openings
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Chipotle Grill
Crew Member
07.2021 - 10.2022
Job overview
- Worked well with teammates and accepted coaching from management team.
- Served over 50 customers per day
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Dave's Killer Bread
Store Lead
07.2020 - 08.2021
Job overview
- Educated and trained staff to equip with knowledge about products, customer service, food safety, and promotional incentives
- Answered questions about store policies and addressed customer concerns.
- Maintained consistent scheduling for inventory deliveries and product disposal
- Supervised daily operations by directing customer service, inventory and sales operations.
Hill City Pharmacy
Pharmacy Technician Trainee
11.2019 - 05.2020
Job overview
- Shadowing trainers and Pharmacists to learn all related and tasks
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
McDonald's (K&J Enterprise)
Crew Member/Crew Shift Leader
07.2015 - 10.2019
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
Education
Randolph CollegeLynchburg, VA
Some College (No Degree) from Communication Studies
University Overview
Rustburg High SchoolRustburg, VA
High School Diploma
06.2015
University Overview
Skills
- Superior Customer Service/ Hospitality
- Regulatory compliance
- Portfolio management
- Document preparation
- Financial product knowledge
- Relationship building
- Electronic funds transfer
- Client retention
- Banking software navigation
- Cash Handling
- Sales Expertise
- Product Knowledge
- Microsoft Word
- Credit Card Payment Processing
Certification
- Lean Six Sigma White Belt- Certification #: 101105360
- Certified in improving change, management, processes, and team work
- Obtained 10/27/2021, courtesy of ECPI University
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't let one, "No" stop you from finding your "Yes!"
Timeline
Universal Banker
Bank Of The James
10.2022 - 12.2023
Crew Member
Chipotle Grill
07.2021 - 10.2022
Store Lead
Dave's Killer Bread
07.2020 - 08.2021
Pharmacy Technician Trainee
Hill City Pharmacy
11.2019 - 05.2020
Crew Member/Crew Shift Leader
McDonald's (K&J Enterprise)
07.2015 - 10.2019
Randolph College
Some College (No Degree) from Communication Studies
Rustburg High School
High School Diploma
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