Jasmine Williams
Forestville,CA
Summary
Proactive and caring worker with two years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. I am a caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sprouts Farmers Market Inc.
San Rafael, CA
05.2019 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed and interpreted store trends to facilitate planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Child Caregiver
In Home Supportive Services
San Rafael, CA
02.2017 - 05.2019
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served and medications administered to children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands and share by leading by example.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Cashier
Forever 21
San Rafael, CA
08.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Server
Farmhouse Local
Larkspur, CA
06.2016 - 06.2017
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected orders and relayed them to bartenders quickly and accurately.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Science -
College of Marin
Kentfield, CA12.2021
High School Diploma -
Terra Linda High School
San Rafael, CA06.2017
Skills
- Multitasking and Prioritization
- Decision Making
- Social and Emotional Development
- Verbal and Written Communication
- Communication and Cooperation
- Early Childhood Development
- Problem Solving
- Creative Thinking
- Special Needs Care
- Relationship Building
- Imaginative Play-Based Learning
- Planning and Leading Activities
- Safety Monitoring and Management
Certification
- Certified Phlebotomy License -CPT-02208414
- CPR/AED Certified, American Heart Association - 2021
Timeline
Assistant Store Manager
Sprouts Farmers Market Inc.
05.2019 - 11.2021
Cashier
Forever 21
08.2017 - 12.2018
Child Caregiver
In Home Supportive Services
02.2017 - 05.2019
Server
Farmhouse Local
06.2016 - 06.2017
Associate of Science -
College of Marin
High School Diploma -
Terra Linda High School
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