Angelique McClain
Birmingham,AL
Summary
Dynamic and results-oriented professional with extensive experience in customer service, administration, and office management. Demonstrated ability to work effectively in both team and independent settings. Skilled in problem-solving, communication, and relationship-building, with a focus on delivering high-quality service in fast-paced environments. Eager to leverage skills in a challenging role to contribute positively to organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative & Office Administrator
Birmingham Jefferson County Transit Authority
05.2022 - 12.2023
- Managed call center operations, providing route and schedule information to bus system users
- Handled ADA compliance, customer ID processing, and managed paratransit services
- Assumed receptionist duties, including managing executive communications and preparing meeting spaces
- Successfully managed over 50 daily inbound calls, providing timely and accurate information on bus routes and schedules
- Enhanced customer satisfaction by 30% through effective resolution of queries and complaints
- Streamlined ADA compliance processes, reducing processing time by 20%
- Trained and mentored 5 new employees, improving team efficiency by 15%.
Sales Associate / Person In Charge (PIC)
State of Alabama, ABC Store
03.2021 - 04.2022
- Managed financial transactions and maintained accuracy in cash handling as PIC
- Oversaw store operations, including inventory management and customer service
- Managed daily cash transactions totaling up to $10,000, maintaining 100% accuracy in financial reporting
- Implemented new inventory system, reducing stock discrepancies by 25%
- Conducted weekly staff training sessions, leading to a 20% improvement in customer service ratings.
Front End Associate
Walmart Neighborhood Store
08.2020 - 03.2021
- Provided customer service at checkout and managed self-check-out stations
- Provided efficient customer service at checkout, handling up to 200 transactions per shift
- Reduced customer wait time by 15% through effective management of self-checkout stations.
Education
Medical Assistant and Phlebotomy Certificates -
Montgomery Job Corps Center
Montgomery, Alabama01.2014
Studied Nursing -
Lawson State Community College
Birmingham, Alabama01.2013
High School Diploma -
Wenonah High School
Birmingham, Alabama01.2010
Skills
- Customer Service: Expertise in managing customer interactions, resolving issues, and ensuring satisfaction
- Administrative Skills: Proficient in office management, data entry, scheduling, and document preparation
- Communication: Effective verbal and written communication skills
- Technical Skills: Proficient in Microsoft Office Suite, including Excel and Word
- Call Management
- Information Security
- Data Collection
- Account Updating
- Appointment Scheduling
- POS Systems Expert
- Microsoft Outlook
- Filing
- Money Handling Abilities
- Decision Making
- Administrative Support
- Dispute Resolution
- Call Center Operations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Administrative and Clerical Expertise
Interned at Princeton Baptist Medical Center, OB/GYN department., After-school teacher at True Blessings Childcare, Montgomery, AL., Available upon request, Proficient in office management tasks including document filing, faxing, and effective handling of phone calls.
Skilled in scheduling, planning, and executing administrative duties with attention to detail.
Competent in utilizing Microsoft Office Suite (Excel, Word) and specialized software like Eco lane for efficient task management., Experienced in delivering superior customer service through multiple channels including in-person, phone, and email interactions.
Effective communicator with the ability to address customer inquiries, assist with purchase orders, and resolve issues promptly., Adept in managing financial transactions, including balancing cash registers, handling large dollar amounts, and banking deposits.
Experienced in inventory management, including stocking shelves, using handheld scanning devices, and overseeing inventory control., Trained in library operations, encompassing librarian duties and library system management.
Certified Food Handler with experience as a waitress and barista, demonstrating proficiency in restaurant operations.
Nursing Apprenticeship, providing foundational knowledge in healthcare practices., Proficient in using equipment such as dolly hand trucks for operational efficiency.
Capable of performing physically demanding tasks in various environments, including warehouse and retail settings., In-depth understanding of the Americans with Disabilities Act (ADA), particularly in reviewing paratransit appeal decisions.
Skilled in verifying and issuing IDs, ensuring compliance with regulatory standards., Strong problem-solving skills, capable of identifying and addressing challenges effectively.
Experience in a supervisory role, acting as a substitute manager and leading teams to achieve organizational objectives.
Timeline
Customer Service Representative & Office Administrator
Birmingham Jefferson County Transit Authority
05.2022 - 12.2023
Sales Associate / Person In Charge (PIC)
State of Alabama, ABC Store
03.2021 - 04.2022
Front End Associate
Walmart Neighborhood Store
08.2020 - 03.2021
Medical Assistant and Phlebotomy Certificates -
Montgomery Job Corps Center
Studied Nursing -
Lawson State Community College
High School Diploma -
Wenonah High School
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