JOELYNN GOODMAN
Jacksonville,FL
Summary
Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Previous experience in the foodservice industry and hands-on computer experience provides me with the foundation of upfront customer service experience and the background in-office procedures and data entry required for today's management professionals. I am looking for a full-time position that will allow me to grow and prosper as an individual and an employee.
Overview
13
13
years of professional experience
Work History
Janitor
Woodley Building Maintainance
11.2011 - 12.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside.
Shift Leader
Krystals
10.2005 - 12.2008
- Responsible for the store's daily operations, high-volume customer service, profit and loss management, and setting, monitoring, and driving sales goals
- Maintained proper inventory by proficiently ordering seasonal and vendor products and ensured accurate counts in each department
- Cleaned kitchens, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables, and chairs
- Read food order slips or receive verbal instructions about food required by patron, and prepare and cook food according to instructions
- Managed 5-10 employees daily and ensured proper cash controls and loss prevention procedures were in place and followed
- Provided excellent customer service using effective interpersonal and problem-solving skills.
Customer Service Representative
CVS
12.2004 - 10.2005
- Answered phones and responded to customer requests regarding billing, technical, and general customer service inquiries
- Identified, researched, and resolved customer issues using the computer system
- Processed accounts receivable
- Assisted in reconciling accounts payable
- Followed up with customers regularly regarding services scheduled and payments due
- Managed daily, weekly and monthly inventory and ordering of supplies.
Crew Member
Hardees
10.2003 - 12.2004
- Responsible for store opening and closing procedures
- Provided excellent customer service while helping the customer through the ordering process
- Assisted with in-store operations, such as assembling delivery boxes, floor cleaning, and dishwashing
- Placed correct orders in bags and passed them out to customers
- Attended people who had been waiting for long and processed their orders on a computer.
Crew Member
Mc Donald's
06.2000 - 10.2003
- Ensured the food was properly cooked, handled, and stored
- Provided ultimate customer service to the customers
- Ensured the area was clean and up to company standards
- Good customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care, they need.
Education
BS in Human Services -
Florida State College At Jacksonville
Jacksonville, FL05.2022
Associates and Arts Degree with Honors -
Florida State College At Jacksonville
Jacksonville, FL05.2019
Graduated -
Englewood High School
Jacksonville, FL01.2003
Skills
Customer Service Skills
- Teamwork
- Performance Management
- Multi-tasking
- Handling Fast-Paced Environments
- Money Management
- Social Skills
- Organizational Skills
- Project Management
- Operations Management
- Payroll Management
- Team Leadership
- Excellent Communication Skills
- Strong Writing Skills
- Computer Skills
- Problem Solving Skills
- Training & Development
- Detailed-Oriented
- Critical Thinking
- Time Management Skills
- Relationship Building
- Team Collaboration
- Work Under Pressure
- Dependability
- Interpersonal Skills
References
Available Upon Request
Timeline
Janitor
Woodley Building Maintainance
11.2011 - 12.2012
Shift Leader
Krystals
10.2005 - 12.2008
Customer Service Representative
CVS
12.2004 - 10.2005
Crew Member
Hardees
10.2003 - 12.2004
Crew Member
Mc Donald's
06.2000 - 10.2003
BS in Human Services -
Florida State College At Jacksonville
Associates and Arts Degree with Honors -
Florida State College At Jacksonville
Graduated -
Englewood High School
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