James Macias
United States,California
Summary
Driven and passionate Account Executive with experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs.
Overview
4
4
years of professional experience
Work History
Account Executive
ADP - Automated Data Processing
02.2024 - Current
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Manage the full sales cycle from lead generation to closing, ensuring a seamless onboarding experience for new clients.
- Partner with cross-functional teams to identify opportunities for upselling additional ADP products and services, such as HR, 401K, and health benefits.
- Cultivate and maintain strategic relationships with CPA's, financial institutions, and existing clients to generate high-quality referrals.
Bartender
JOEY Restaurant Group
12.2022 - 06.2023
- As a founding member took part in shaping operating procedures to optimize guest experience and hit revenue targets
- Assist with training new bar staff on Joey guest experience, beverage quality, and seasonal menu offering's
- Lead mixology workshops with bar staff on seasonal beverages, new recipes and standard operating procedures
- Act as an extension of the leadership team to manage flow of service, maintain quality control and ensure the guest experience is elevated and consistent
Key Leader/Educator
Lululemon
12.2020 - Current
- Supervised and trained a team of 30 associates on daily tasks and operations leading to increased revenue and surpasing monthly sales goal by over 10 percent.
- Developed and implemented strategies to improve customer service, increase sales, and boost morale.
- Ensured customer satisfaction by resolving customer inquiries and complaints, placing online orders, and sucesfully seeing group sales through from start to finish.
Server
Hillstone Restaurant Group
01.2022 - 11.2022
- Collaborate with management to optimize new hire onboarding, improve guest experience and assist with front of house scheduling
- Lead trainer- effectively onboard and mentor new hires through server certification process
- Provide taylored feedback to front of house staff to improve overall NPS ratings
- Ensure front of house staff adheres to steps of service without compromising guest experience
Education
Political Science
Clovis Community College
Fresno CaliforniaSkills
- Objection handling
- Closing techniques
- Upselling strategies
- Pipeline management
- CRM proficiency
- Sales analytics
- Relationship selling
Timeline
Account Executive
ADP - Automated Data Processing
02.2024 - Current
Bartender
JOEY Restaurant Group
12.2022 - 06.2023
Server
Hillstone Restaurant Group
01.2022 - 11.2022
Key Leader/Educator
Lululemon
12.2020 - Current
Political Science
Clovis Community College
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