Aspiring Cybersecurity Analyst with a solid foundation as a Service Desk Specialist and progressing towards a Bachelor's in Cybersecurity Engineering. Holding a Master's in IT Security Management and certifications in CompTIA A+, KCS, and ITILv4, passionate about digital security and committed to excellence. A proactive problem-solver with strong communication skills, thrive in analytical thinking, quick learning, and leadership. As an Associate Analyst at T-Mobile, have contributed to enhancing security protocols, neutralizing cyber threats, and improving incident response through expertise in Splunk and USGCI verification. am eager to apply diverse skill set to contribute to a secure digital environment.
Hi, I’m
Kathleen Lindsay
Overland Park,KS
Summary
Overview
10
years of professional experience
Work History
T-Mobile
Associate Ananlyst, Cybersecurity
07.2021 - Current
Job overview
- Monitor and analyze incoming security alarms, alerts, and events using MDE, Sentinel1, among others to identify potential security incidents, and escalate critical issues to senior analysts as needed.
- Collaborate with cross-functional teams to investigate and respond to cybersecurity incidents, following established procedures to mitigate potential threats to organizational systems and data.
- Assisted in preparing detailed reports on security events and activities for senior cybersecurity teams, offering insights into system vulnerabilities and potential improvements.
- Worked closely with team members and leadership to continuously improve monitoring protocols, increase security visibility, and enhance incident response procedures.
- Contributed to the U.S. Government Credentials and Identity (USGCI) verification team, assisting in the verification of access requests for government accounts and sensitive data, ensuring compliance with federal security standards.
- Supported compliance efforts by verifying adherence to government regulations and assisting in the documentation.
T-Mobile
Service Desk Specialist
07.2021 - 12.2023
Job overview
- Customer support via telephone, email, and chat.
- Diagnosed and resolved user system functionality issues.
- Evaluated user problems using test scripts, questions and expertise.
- Streamlined processed and updated procedures for improvement.
Global Insights Consulting@ T-Mobile
Service Desk Specialist
05.2020 - 07.2021
Job overview
- Resolved end-user IT related issues/inquires.
- Troubleshoot hardware, software, network PC problems.
- Technical support such software installations, system configurations, password resets, etc.
- Prioritize/log incident documentation, resolution, customer dialogue.
- Educated users in utilizing technology resources.
Randstad@ Signet Jewellers
Helpd Desk Specialist
08.2019 - 04.2020
Job overview
- Solved user problems using test scripts, expertise and dialogue.
- Documented all activities/interactions for tracking and audit.
- Followed process/procedures to identify critical issues and escalated when appropriate.
Spero@ BNSF Railroad
Help Desk Support
05.2019 - 08.2019
Job overview
- Resolved IT helpdesk tickets taking care to minimize service interruption.
- Written communication utilizing Remedy Ticketing System.
- Reset accounts for SafeNet Authentication Service Mgr, Identity Mgr, MobilePass+, and O365.
G4S Secure Solutions
Site Supervisor
08.2014 - 04.2019
Job overview
- Supervised and trained three security teams (guards).
- Managed daily operations ensuring safety of personnel and protection of the organization’s property.
- Investigated security incidents and reported to leadership.
- Developed and implemented security policies, procedures, and response plans to protect the company against possible threats.
- Coordinated with local law enforcement to ensure security measures complied with all applicable laws and regulations.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Computer Science- Cybersecurity Engineer
11-2026
University Overview
Colorado Technical University
Master of Science from IT Security Management
05-2021
University Overview
Colorado Technical University
Master of Science from Project Management
12-2018
University Overview
Texas Woman's UniversityDenton, TX
Bachelor of Arts from Criminal Justice & Women's Studies
12-2013
University Overview
Skills
- Proficiency in identifying, analyzing, and neutralizing cyber threats
- Experience with investigating security breaches and implementing corrective actions
- Expertise in evaluating vulnerabilities and implementing risk management strategies
- Proficiency with tools such as Splunk, QRadar, or LogRhythm for log analysis and threat monitoring
- Understanding of standards like ISO 27001, NIST, GDPR, and PCI DSS
- Expertise in securing cloud environments like AWS, Azure, or Google Cloud
Timeline
Associate Ananlyst, Cybersecurity
T-Mobile
07.2021 - Current
Service Desk Specialist
T-Mobile
07.2021 - 12.2023
Service Desk Specialist
Global Insights Consulting@ T-Mobile
05.2020 - 07.2021
Helpd Desk Specialist
Randstad@ Signet Jewellers
08.2019 - 04.2020
Help Desk Support
Spero@ BNSF Railroad
05.2019 - 08.2019
Site Supervisor
G4S Secure Solutions
08.2014 - 04.2019
Colorado Technical University
Bachelor of Science from Computer Science- Cybersecurity Engineer
Colorado Technical University
Master of Science from IT Security Management
Colorado Technical University
Master of Science from Project Management
Texas Woman's University
Bachelor of Arts from Criminal Justice & Women's Studies
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