Felecia Fletcher Byrd

Service-focused Customer Service Senior Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Dedicated customer service professional with experience in retail settings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Ambitious Customer Service Representative with 26 years of experience responding to customer inquiries with courtesy and professionalism. Highly skilled at accepting high volume of inquiries, researching information, and explaining details. Cheerful to create friendly environment and forward-thinking to allow callers to complete inquiries in single call to minimize callbacks. Skilled team player with strong background in Medicare environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.