Twyonnia D Robinson
Jonesboro,GA
Summary
Capable Customer Service Advisor with significant background in STD/LTD/FML/state paid & various company leaves. Diligent in completing in-depth assessments to support requirements with streamlined, logical systems.
Decisive leader with strong project management skills and data-driven approach. Dedicated professional with history of meeting Unum metrics & goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Benefits Advisor II
Unum, Inc
Chattanooga, TN
06.2017 - Current
- Coordinated STD/LTD/leave of absence process and maintained proper tracking and documentation.
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with OJT training, team huddles & specific skill huddles
Office Manager
K & K Healthcare, Inc
Stockbridge, GA
04.2015 - 05.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
Administrative Director
Grady Healthcare
Atlanta, GA
06.2007 - 04.2015
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Organized and supervised office event planning and building renovations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Education
Ph.D. - Pyschiatry
University of Phoenix
Tempe, AZ07.2018
Master of Science - Healthcare Admin
University of Phoenix
Tempe, AZ06.2015
Bachelor of Science - Healthcare Admin
University of Phoenix
Tempe, AZ06.2013
Skills
- Problem-Solving
- Attention to Detail
- Decision Making
- Self-Motivated
- Active Listening
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Interpersonal Communication
- Database coordination
- Administrative management
- Document management
- Public speaking skills
Timeline
Customer Benefits Advisor II
Unum, Inc
06.2017 - Current
Office Manager
K & K Healthcare, Inc
04.2015 - 05.2017
Administrative Director
Grady Healthcare
06.2007 - 04.2015
Ph.D. - Pyschiatry
University of Phoenix
Master of Science - Healthcare Admin
University of Phoenix
Bachelor of Science - Healthcare Admin
University of Phoenix
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