Joycline Broussard
Beaumont,TX
Summary
Qualified Correctional Officer with over 9 years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods. Dedicated, hardworking, and reliable with strong ability in offender management. Talked regularly with individuals to establish a good rapport and become familiar presence in area. I use my exceptional communication skills to develop a strong sense of trust with inmates under my charge.
Overview
26
26
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
Beaumont, TX
10.2014 - Current
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Detected potential threats and quickly defused conflicts.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Delivery Specialist
Oreilly Auto Pats
Beaumont, TX
05.2014 - 10.2014
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Drove delivery truck or van to transport orders.
- Requested signatures or followed touch-free delivery procedures.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Delivered items to customers and presented invoices for payments.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Sorted packages for delivery by arranging in delivery sequence.
- Followed company and legal requirements for deliveries, money handling and transportation.
- Checked delivery paperwork against loads, issued receipts and updated logs.
- Directed and balanced loads to reduce on-road incidents.
Merchandising Specialist
O'Reilly Auto Parts Store
Beaumont, TX
05.2000 - 10.2014
- Created merchandise displays based on planogram.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Returned items to shelves and maintained organized appearance.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Recommended merchandise to customers based on needs and preferences.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Discussed merchandise needs with shift supervisors.
- Tracked store inventory and oversaw ordering processes.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Sales Associate
O'Reilly Auto Parts
Beaumont, TX
05.2000 - 10.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Met merchandise processing standards and maintained organized and accessible work area.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
- Worked with fellow sales team members to achieve group targets.
Fuel Station Manager
Petro Truck Fuel Center
Beaumont, TX
03.1998 - 05.2000
- Managed scheduling, training and inventory control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Motivated employees to share ideas and feedback.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Adhered to budgetary limits, reviewed expenditures and prepared financial reports.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Managed scheduling for 7 employees to optimize productivity.
- Generated daily operational and sales reports for corrective action or continuous improvement.
Education
Associate Degree in Substance Abuse Counseling - Allied Health
Lamar State College - Port Arthur
Port Arthur, TX05.2023
GED -
Wes Brook High School
Beaumont, TX05.1999
Some College (No Degree) - Respiratory Therapy
Lamar Institute of Technology
Beaumont, TXSkills
- Strategic Planning and Organization
- Restraint Techniques
- State and Federal Laws Knowledge
- Crisis Prevention Intervention (CPI)
- Excellent Problem Solver
- Occupational Hazards and Safety Precautions
- Ethical Standards of Conduct
- Firearms Training
- Conduct Reporting
- Inmate Transport
- Armory and Key Control
- Visitation Guidelines Understanding
- Trained in Defensive Tactics
- Head Counts
- Inmate Supervision
- Incident Reporting
- Facility Inspections
- Security Checks
- Inmate Population Control
- Contraband Searching
Timeline
Correctional Officer
Texas Department Of Criminal Justice
10.2014 - Current
Delivery Specialist
Oreilly Auto Pats
05.2014 - 10.2014
Merchandising Specialist
O'Reilly Auto Parts Store
05.2000 - 10.2014
Sales Associate
O'Reilly Auto Parts
05.2000 - 10.2014
Fuel Station Manager
Petro Truck Fuel Center
03.1998 - 05.2000
Associate Degree in Substance Abuse Counseling - Allied Health
Lamar State College - Port Arthur
GED -
Wes Brook High School
Some College (No Degree) - Respiratory Therapy
Lamar Institute of Technology