Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taeghin Yerkey

Marion,OH

Summary

Motivated Shift Supervisor experienced in Retail environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 5 years of experience to improve operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Goodwill Store
Westerville, OH
04.2017 - 06.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Delivered successful training to more than 20 employees, educating on successful work processes and productivity strategies.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Developed and enhanced job assignments, planned production schedules and strengthened organization of task flows.
  • Documented daily to track data for Corperate review.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

Senior Associate

GameStop
Jackson , Ohio
12.2014 - 03.2017
  • Assigned tasks, reviewed performance and devised improvement plans or corrections.
  • Developed junior team members and cultivated collaborative culture.
  • Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Produced documentation, status reports and presentations.
  • Supported exchange of feedback and communication between management and associates.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Planned and implemented promotional activities, coordinating with peak selling periods to create sales opportunities.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
  • Organized showroom accessories and restocked shelves.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained constructive team environment through effective mediation of disputes between associates and application of motivational techniques.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Evaluated store layout, condition and displays against company standards and coordinated any necessary changes or improvements.
  • Introduced practical strategies to promote sales growth.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Waitress/ Hostess/Waitress/ Hostess/Event Coordinator

SunRay Park And Casino
Farmington, NM
07.2012 - 06.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Co Owner

Tri- Rivers Trading
Farmington, New Mexico
06.2010 - 06.2012
  • .
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted Tri- Rivers products and services using upselling and other sales strategies.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Prioritized tasks and projects to meet tight deadlines.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Prepared and deliver customer sales quotes.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Liaised between clients and support team to quickly resolve issues.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Quoted prices, credit terms and other bid specifications.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Demonstrated consistent track record of overachieving sales quotas.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Completed daily outbound calls, up to 3 hours per day.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

Farmington High School
Farmington, NM

Skills

  • Safety understanding
  • Strategic planning
  • Document managemt
  • Inventory control and record keeping
  • Team Player
  • Service-Oriented
  • Relationship Building
  • Item Ticketing and Pricing
  • Product Knowledge
  • Locating Merchandise
  • Cool Under Pressure
  • Specials Promotion and Upselling

Timeline

Shift Supervisor

Goodwill Store
04.2017 - 06.2022

Senior Associate

GameStop
12.2014 - 03.2017

Waitress/ Hostess/Waitress/ Hostess/Event Coordinator

SunRay Park And Casino
07.2012 - 06.2014

Co Owner

Tri- Rivers Trading
06.2010 - 06.2012

Farmington High School
Taeghin Yerkey