Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Rebecca Eldridge

Welch,WV

Summary

Objective-driven customer service specialist with over 18 years of combined experience in different sectors of the industry. I have had the opportunity to work in healthcare, hands on as well as administrative. I have worked in insurance and benefits management as well. I have a proven track record in customer satisfaction and retention rates. Providing comprehensive guidance and ensuring individuals are well-informed about their choices. Strong interpersonal skills and the ability to cultivate relationships, resulting in increased client satisfaction and retention rates. I am excited to have the opportunity to experience and knowledge to drive positive outcomes for a reputable organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Benefits advisor

Conduent / Health Equity
09.2022 - 02.2023
  • I worked hard to develop and maintain trusted relationships with employees in order to better serve their individual needs
  • Ensuring that the client understood the benefits package or life insurance offered
  • I also advised on investing in Health Saving and Spending Accounts as well as Reimbursement Accounts to maximize tax-free savings and manage funds
  • I worked to track transactions to avoid errors on benefit cards
  • I handled open enrollment and yearly renewals on plans, including any removals or additions to benefits policy
  • I collaborated with HR teams to conduct benefit plan audits, look for cost saving opportunities and negotiate favorable terms with the insurance providers
  • The result being significant cost reductions without compromising coverage
  • One of the most important responsibilities was to keep up with the changing compliances in healthcare
  • First and foremost was to ensure that every employee had access to quality healthcare resources to manage their health and financial well being

Insurance Qualifier

Medicare/ Quantum 3 Media
02.2021 - 04.2022
  • I made calls to Medicare recipients that opted to receive information over the phone on additional benefits they may qualify for
  • It was necessary to establish a good rapport with clients so they trusted you enough to speak with you regarding their insurance information
  • I had to be knowledgeable about the policies in order to be able to answer their questions and ensure the client understood any changes they opted to make
  • It was up to me to generate leads and verify their insurance standing
  • If they qualify I then connect them with the insurance advisor who made necessary changes

Caregiver

Loved Ones
09.2011 - 08.2018
  • My duties were to assist individuals with their daily living activities
  • This included personal care, medication management and transportation
  • Whatever is required to actively foster a positive living environment to optimize the clients' quality of life
  • Essential duties include bathing, grooming, feeding, light cleaning, and accompanying medical appointments
  • I handled clients shopping needs, medication pickups or doctors appointments
  • It is important to regularly monitor clients' condition and record it
  • Look for any visible changes and report any issues to medical professionals immediately
  • One of the most important things is to provide companionship and emotional support
  • To encourage light exercise when able as well as engaging in social events
  • Its very important to make the client feel that there are others that need them and care for them
  • Provided comprehensive assistance in performing activities of daily living for residents with restricted physical ability or dementia
  • Skillfully managed and documented client appointments and administered medications efficiently
  • Keep through documentation of daily duties completed and note anything of significance
  • Ensure active communication with individuals, family members and medical professionals
  • Always keep information updated and available

Alarm Monitor

Central Alarm South
06.2010
  • Ability to utilize advanced monitoring technology to promptly identify and respond to alarm signals, ensuring the safety and security of assigned premises
  • The alarm immediately notifies our response center of the threat
  • Collaborated with team members to coordinate and execute timely emergency response procedures, mitigating potential risks and minimizing damage
  • Requires understanding of different alarm monitoring devices and how to identify what type of threat exists to ensure proper response
  • Regularly check communication and alarm systems to ensure they are in proper working order
  • If there is an issue you must immediately initiate corrective action
  • Ensure that MARSCO operations are not affected
  • Conducted thorough investigations of alarm activations, gathering and analyzing relevant data to provide accurate reports for further actions and improvements
  • Maintained comprehensive records of alarm system activity, regularly reviewing and updating protocols to enhance efficiency and effectiveness in alarm monitoring operations

Education

Business Management -

Bluefield State College
Bluefield, WV
03.2016

Business Management Certificate -

Valley Technical College
Princeton, WV
01.1993

CHW - Community Health Worker - Certification -

CHAMPS WV Mental Health
01.2025

Skills

  • Customer relations
  • Communication
  • Conflict resolution
  • Empathy
  • Adaptability
  • Time management
  • Dual Screen
  • Team Player
  • Self manage
  • Computer Literate
  • Simultaneous apps
  • Flexible
  • Ethics
  • Resilience
  • Negotiation
  • Accountability

Certification

  • CHW - Community Health Worker, 01/02/25
  • Mental Health First Aid
  • Naloxone Administrator

Timeline

Benefits advisor

Conduent / Health Equity
09.2022 - 02.2023

Insurance Qualifier

Medicare/ Quantum 3 Media
02.2021 - 04.2022

Caregiver

Loved Ones
09.2011 - 08.2018

Alarm Monitor

Central Alarm South
06.2010

Business Management -

Bluefield State College

Business Management Certificate -

Valley Technical College

CHW - Community Health Worker - Certification -

CHAMPS WV Mental Health

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