Crystal Johnson
Provo
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Full-Time Key Holder
Cotton On Clothing
06.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Full-Time Manager
Maurices
10.2020 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Coordinated pick up and delivery times, unpacked inventory and restocked the sales floor
- Knowledge of POS systems and worked with credit, cash, exchanges and refunds. Communicated the sales and loyalty programs.
- Assigned, prioritized and delegated tasks and responsibilities to employees.
Medical Receptionist
Conceptions
03.2024 - 06.2024
- Used electronic health records software to efficiently manage patient information.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
Office Manager
Hershey Chiropractic
05.2008 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Merit College Preparatory Academy
05.2013
Skills
- Key Performance Indicators (KPIs)
- Maintaining Clean Work Areas
- Persuasive Selling
- Customer Traffic Management
- Team Cooperation
- Dressing Room Assistance
- Meeting Sales Goals
- Merchandising and Display
- Register Opening and Closing
Timeline
Full-Time Key Holder
Cotton On Clothing
06.2024 - Current
Medical Receptionist
Conceptions
03.2024 - 06.2024
Full-Time Manager
Maurices
10.2020 - Current
Office Manager
Hershey Chiropractic
05.2008 - 07.2019
High School Diploma -
Merit College Preparatory Academy
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