Gabrielle Segura
The Woodlands,TX
Summary
As an Account Executive at SpotHopper, I partner with restaurants, bars, and hospitality groups to accelerate their growth by delivering AI-powered marketing automation, personalized digital campaigns, and data-driven strategies that increase online visibility, drive reservations and orders, and boost customer lifetime value.
I excel at building trusted relationships with owners, operators, and marketing teams, consistently closing and expanding deals across independent venues and multi-location brands. By combining deep industry knowledge with SpotHopper’s cutting-edge technology (automated social media, email/SMS marketing, review management, and website optimization), I’ve helped clients achieve measurable results: higher table turnover, stronger off-premise revenue, improved guest retention, and dominant local search presence.
Previously at Yelp, I successfully closed and grew accounts across diverse verticals including retail, healthcare, home services, automotive, real estate, beauty, legal, and financial services—consistently driving double-digit revenue increases and customer retention through tailored advertising and reputation strategies.
Proven ability to understand complex marketing challenges, translate data into actionable strategy, and deliver ROI-focused solutions that help businesses win more customers and keep them coming back.
Overview
4
4
years of professional experience
Work History
New Business Senior Account Executive
Yelp
11.2024 - 07.2025
- Communicate with diverse new local business, build rapport and long-term relationships, and achieve finding a solution to bring more customers to their business through Yelp Advertisement
- Involved in Pilot Program that rolled out as Full Department.
- Led successful customer onboarding processes, ensuring smooth transitions and high satisfaction rates
- Acted as a trusted advisor to clients, delivering product expertise and guidance to drive Long term partnerships
- Identified personal self development opportunities to enhance operational effectiveness and improve personal productivity, resulting in improvements on KPI results
- Cold called prospects to explain partnership benefits, representing company values.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Motivated team members to meet and exceed sales targets.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Secured 97 new accounts to increase company revenue and drive market share.
Senior Account Executive
Yelp
02.2023 - 10.2024
- Communicate with diverse new local business, build rapport and long-term relationships, and achieve finding a solution to bring more customers to their business through Yelp Advertisement
- Developed and implemented strategic sales plans to drive revenue growth in my assigned territory
- Cultivated strong relationships with clients through regular communication and personalized account management
- Came back from Maternity leave and managed to maintain 100% quota rate and 50% RRP
- Sold new products and services and developed new accounts to maximize revenue potential.
- Cold called prospects to explain partnership benefits, representing company values.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Motivated team members to meet and exceed sales targets.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Secured 251 new accounts to increase company revenue and drive market share.
Junior Account Executive
Yelp
03.2022 - 02.2023
- Communicate with diverse new local business, build rapport and long-term relationships, and achieve finding a solution to bring more customers to their business through Yelp Advertisement
- Identified personal opportunities to enhance operational effectiveness and improve personal productivity, resulting in improving current KPI's
- Won a Sales Award - Chopping Axe
- Hit a BME of 40k at 11 months
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Secured 100 new accounts to increase company revenue and drive market share.
Retail Sales Associate
Rags Consignment
07.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Athletic Training
Colorado State University of Pueblo
Pueblo, CO05.2020
Skills
- Adaptive learner
- Administrative Skill
- B2B client acquisition
- Cold Calling
- Data interpretation
- Digital advertising knowledge
- Effective Communication
Timeline
New Business Senior Account Executive
Yelp
11.2024 - 07.2025
Senior Account Executive
Yelp
02.2023 - 10.2024
Junior Account Executive
Yelp
03.2022 - 02.2023
Retail Sales Associate
Rags Consignment
07.2021 - 06.2022
Bachelor of Science - Athletic Training
Colorado State University of Pueblo