Jamaly Santiago
Orlando
Summary
Proven leader and effective problem-solver, demonstrated through a track record of ensuring swimmer safety and providing exceptional customer service at Aquatica. Skilled in CPR/AED and adept at multitasking, consistently exceeding performance expectations. Excels in high-pressure environments, showcasing strong communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Lifeguard
Westgate Lakes Resort & Spa
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Lifeguard
Aquatica
02.2024 - 12.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Crew Member
Wendy's
03.2023 - 12.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Crew Member
Chipotle Restaurant
08.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Boone High School
Orlando, FL06.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- First aid
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- Complex Problem-solving
- Multitasking
- Customer service
- Critical thinking
- Time management
- Attention to detail
- Decision-making
- Excellent communication
- Problem-solving
- Task prioritization
- Multitasking Abilities
- Analytical thinking
- Organizational skills
Timeline
Lifeguard
Westgate Lakes Resort & Spa
08.2024 - Current
Lifeguard
Aquatica
02.2024 - 12.2024
Crew Member
Wendy's
03.2023 - 12.2023
Crew Member
Chipotle Restaurant
08.2022 - 02.2023
High School Diploma -
Boone High School
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