Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Carla Smith

Summer Shade,Kentucky

Summary

Caring individual with my own personal experiences with substance use and working the 12 steps that helped taught me how to get sober in my own recovery and techniques to staying sober. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Friendly and engaging counseling professional offering experience working with Substance Abuse groups. Skilled in team management. Passionate about providing support and resources for patients with substance abuse issues. Enthusiastic counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinical skills and training along with management. Motivated to learn, grow and excel in Mental Health and Substance Abuse.

Substance abuse counseling professional with comprehensive experience in supporting individuals through addiction recovery. Reliable and adaptable, with excellent communication and therapeutic skills, ensuring effective client support.

Experienced with counseling individuals struggling with substance abuse to foster recovery and resilience. Utilizes evidence-based techniques to create personalized treatment plans. Strong understanding of addiction psychology and proven ability to manage crises effectively. Demonstrate empathy and active listening skills, coupled with strong crisis intervention capabilities.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Newcomb Oil / FiveStar Store
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.

House Cleaner

Busy Brooms Cleaning Service
06.2010 - 08.2014
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Operated electronic backpack vacuums and floor sweepers.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sorted, laundered and put away various laundry items.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Peer Mentor

Brighton Recovery Center for Women
03.2010 - 06.2010
  • Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Facilitated smoother transition for freshmen to college life, conducting campus tours and answering questions.
  • Counseled [Number] students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Supported students in setting and achieving personal and academic goals, providing regular one-on-one meetings.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Enhanced peer understanding of course materials with weekly study group sessions.
  • Fostered supportive and inclusive environment for new students by organizing orientation sessions and ice-breaking activities.
  • Facilitated peer-to-peer conversations to support open communication among mentees.

Education

Bachelor of Science - Psychology/substance Abuse

Purdue University Global
West Lafayette, IN
01-2025

Skills

  • Specimen testing
  • Individual counseling
  • Providing Community Referrals
  • Family Counseling
  • Treatment Planning
  • Clinical Documentation
  • Crisis Intervention
  • Case management
  • Cognitive behavioral therapy
  • Group therapy facilitation
  • Individual treatment planning
  • Client motivation strategies
  • Resource connection
  • Team collaboration
  • Conflict resolution
  • Time management
  • Clinical assessment
  • Client confidentiality
  • Multicultural competence
  • Intervention planning
  • Community resources
  • Community engagement
  • Anger management
  • Goal setting
  • Boundary setting
  • Empathy development
  • Assertiveness training
  • Self-care promotion
  • Providing community referrals
  • Recovery support services
  • Substance abuse education
  • Client evaluation
  • Substance use screening
  • Addiction assessment
  • Substance detoxification
  • Recovery support
  • Continuing care planning
  • Co-occurring disorders
  • 12-step programs
  • Harm reduction strategies
  • Goal Setting
  • Organization and Time management
  • Detail-oriented
  • Collaboration
  • Responsible
  • Adaptability
  • Good listening skills
  • Written Communication
  • Reading comprehension
  • Problem-solving abilities
  • Multitasking
  • Attention to detail
  • Self motivation

Timeline

Customer Service Representative

Newcomb Oil / FiveStar Store
11.2024 - Current

House Cleaner

Busy Brooms Cleaning Service
06.2010 - 08.2014

Peer Mentor

Brighton Recovery Center for Women
03.2010 - 06.2010

Bachelor of Science - Psychology/substance Abuse

Purdue University Global
Carla Smith