Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGHAN BOWMAN

Guilford,CT

Summary

Innovative product leader with 15+ years of experience in biotech and SaaS, specializing in cloud data solutions. Strong technical expertise in LIMS and laboratory workflows. Demonstrated success in both startups and large corporations, driving growth and navigating acquisitions. Data-driven and focused on process improvement, with experience across all stages of the product and customer lifecycle.

Overview

17
17
years of professional experience

Work History

Senior Product Manager, Core Services | Technical Product Manager, Data Platform

Ancera Inc.
Branford, CT
10.2021 - Current
  • Led the development and execution of the platform roadmap, empowering internal teams, supporting external customer needs and driving the success of all revenue-generating products
  • Enhanced scalability and efficiency of Customer Success, Customer Support and Implementation teams, increasing manageable book of business
  • Led data automation initiatives to standardized data ingestion across direct internal LIMS integration and externally generated partner laboratory data, reducing operational overhead of manual process by 90%
  • Developed a field mobile app, enabling sample traceability from the time of collection and ingestion into LIMS

Manager, Service Business Strategy

Ancera Inc.
Branford, CT
01.2020 - 10.2021
  • Led cross-functional assay development project from R&D through beta and field trials in partnership with global pharmaceutical company
  • Established commercial workflow, collaborating with sales, sales engineering, operations, customer success, and applied sciences laboratory.

Director of Customer Success

LogiMove
New Haven, CT
07.2019 - 12.2019
  • Strategized about short and long term road map and product offerings
  • Implemented technical pre-sales resource allocation and prioritization process
  • Implemented process and repository for demonstration configurations and documentation to increase efficiency for demo preparation
  • Setup sales CRM, including automated sequences and campaigns
  • Created marketing/sales collateral and demonstration videos.

Senior Customer Support Specialist

Thermo Fisher Scientific (Previously Core Informatics)
Branford, CT
07.2017 - 07.2019
  • Productized customer training through development of Core Academy, the first multi-day, revenue driven training program
  • Increased eLearning adoption rates by creating product improvement plan and defining course curricula, completion reports, optimal duration modules.

Senior Project Manager

Thermo Fisher Scientific (Previously Core Informatics)
01.2016 - 06.2017
  • Managed a portfolio of Platform for Science (PFS) LIMS implementation projects across global agribusiness, pharmaceutical, research and development and academic organizations
  • Developed process improvement plan with specific milestones to drive user adoption of the eLearning portal, presenting recommendations to senior management and securing buy-in from internal stakeholders.

Project Manager

Thermo Fisher Scientific (Previously Core Informatics)
01.2015 - 12.2015
  • Drafted Statements of Work for prospective clients, outlining projected scope, client and vendor responsibilities, budgeted resources and summary of activities with high level timeline
  • Provided continuous process improvement to the delivery process
  • Provided regular status updates to internal and external stakeholders
  • Drafted, managed, and maintained detailed project plans.

Customer Support Specialist

Thermo Fisher Scientific (Previously Core Informatics)
06.2014 - 12.2014
  • Designed online community portal to provide customers with a resource for product news, updates, frequently asked questions, knowledge base articles and voteable feature requests
  • Key contributor in the migration of customer data to a newly implemented Help Center.

Process Manager

Roche (Previously 454 Life Sciences)
06.2013 - 01.2014
  • Contributed to the global launch of a newly formed group, brainstorming and defining the development plan, goals, and strategy
  • Developed and implemented a communication strategy to enhance the accuracy and consistency of complaint reporting.

Customer Support Leader

Roche (Previously 454 Life Sciences)
11.2007 - 05.2013
  • Co-led new product development, managing support and training initiatives throughout the product lifecycle
  • Directed a global project to enhance communication between 1st and 2nd tier support groups
  • Managed beta release and early adopter programs, capturing preliminary data and metrics
  • Provided weekly updates to upper management on reported complaints and emerging trends
  • Developed SOPs and best practices for complaint processing, triage, and escalation
  • Founding member of a global support team, serving as the process owner for complaint management and key user for Clarify CM, with responsibilities including training and record maintenance.

Sales Coordinator

Roche (Previously 454 Life Sciences)
03.2007 - 10.2007
  • Acted as a liaison between departments, ensuring timely fulfillment of customer deliverables and providing project updates
  • Designed quotations for sequencing services tailored to customer project goals and sample types
  • Consulted with customers on their research objectives for inbound sales inquiries
  • Designed and implemented a customer satisfaction survey for post-project delivery feedback.

Education

Bachelor of Science - Biology, pre-medical

Salve Regina University
Newport, RI
01.2004

Skills

    Jira/Confluence

    Competitive Analysis

    Leadership & Collaboration

    Market Research

    Roadmapping

    Systems Thinking

Timeline

Senior Product Manager, Core Services | Technical Product Manager, Data Platform

Ancera Inc.
10.2021 - Current

Manager, Service Business Strategy

Ancera Inc.
01.2020 - 10.2021

Director of Customer Success

LogiMove
07.2019 - 12.2019

Senior Customer Support Specialist

Thermo Fisher Scientific (Previously Core Informatics)
07.2017 - 07.2019

Senior Project Manager

Thermo Fisher Scientific (Previously Core Informatics)
01.2016 - 06.2017

Project Manager

Thermo Fisher Scientific (Previously Core Informatics)
01.2015 - 12.2015

Customer Support Specialist

Thermo Fisher Scientific (Previously Core Informatics)
06.2014 - 12.2014

Process Manager

Roche (Previously 454 Life Sciences)
06.2013 - 01.2014

Customer Support Leader

Roche (Previously 454 Life Sciences)
11.2007 - 05.2013

Sales Coordinator

Roche (Previously 454 Life Sciences)
03.2007 - 10.2007

Bachelor of Science - Biology, pre-medical

Salve Regina University
MEGHAN BOWMAN