Summary
Overview
Work History
Education
Skills
Ability Summary
Timeline
AdministrativeAssistant

Vikki V. Spicer

Albuquerque,NM

Summary

Desire the position of Administrative Assistant and to bring a wealth of experience in performing general administrative duties, including administrative, general secretarial and technical services for managers, project teams, and clients.

Overview

29
29
years of professional experience

Work History

Office and Administrative Assistant

Commercial Door Manufacturing
Albuquerque, New Mexico
08.2019 - 02.2025
  • Managed office supplies inventory and placed orders when necessary.
  • Answered questions from customers regarding products and services offered by the company.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Facilitated communication between different departments within the organization.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and maintained filing systems for confidential documents and records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Office Coordinator/Cemetery Administrative Assistant

The Signature Memorial Group, LLC
Albuquerque, NM
10.2016 - 02.2019
  • Assisting sales personnel in processing cemetery contracts, verifying burial property, and issuing property deeds
  • Organizing tasks and schedules with cemetery crew for verifying burial property, ordering and setting memorials and burial plot maintenance
  • Posting Insurance and client family payments and deposits
  • Organizing and coding invoices, paying bills
  • Generating end of the month reports
  • Timekeeper for assigned business locations
  • Order office and reception supplies
  • Back up funeral administrative assistant for funeral directors

Career Services Assistant

Fluor Federal Solutions
Albuquerque, NM
02.2015 - 10.2016
  • Assist Career Manager with keeping her daily appointments, making new student files, generating separation paperwork for graduates and AWOL’s.
  • Assist with defining this position and its processes.

Secretary/Receptionist

The Signature Memorial Group, LLC
Albuquerque, NM
02.2014 - 10.2016
  • Assist funeral directors and family with funeral service related documents, file veteran’s benefits, initiate death certificates with the State of New Mexico, compose and submit obituaries to the city and nationwide newspapers, present cremated remains to family, assist family with requests.

Secretary/Receptionist Level IV - Team Leader

FRENCH Funerals – Cremations
Albuquerque, NM
01.1996 - 09.2013
  • Lead Administrative Assistant in a fast-paced front office environment responsible for providing support to funeral directors and branch managers in multiple locations.
  • Created and implemented several quality processes that produced a higher office efficiency, while reducing the amount of errors.
  • Met all long- and short-term office objectives through precise management of day-to-day activities and staff.
  • Prepared funeral service related documents, correspondence, memos, and reports for senior and branch management in a timely and proficient manner.
  • Hired, trained, supervised, and evaluated administrative assistant staff.
  • Continually cross-trained staff to ensure there are no gaps in cross-departmental functioning.
  • Maintained high standards of ethics, morality, and confidentiality, and showed concern and courtesy for all clients.
  • Interacted with all facets of the organization’s productively and resourcefulness.
  • Received and processed incoming telephone calls, updated recordkeeping, and verified all schedules and appointments.
  • Picked from a group of employees at the FRENCH Academy to incorporate work experience into the planning of additional revenue streams and influenced branding aspects of new product.

Education

1 Year of College or a Technical or Vocational School - Medical Office Assistant Certificate, Office Technology Certificate, Office Assistant Certificate

Central New Mexico Community College
Albuquerque, NM
12.2014

2 Years of College or a Technical or Vocational School - Administrative Assistant Program

Albuquerque TVI Community College
Albuquerque, NM
01.1996

Skills

  • Organize personal work priorities
  • Office management
  • Document organization
  • Data entry
  • Customer service
  • Microsoft Excel
  • Meeting coordination
  • Inventory management
  • Confidential document handling
  • Communication skills
  • Event planning
  • Report generation
  • Time management
  • Problem solving
  • Team collaboration
  • Mail management
  • Cash deposit preparation
  • Documentation and reporting
  • Multi-line phone proficiency
  • Prioritization
  • Staff motivation
  • Digital archiving
  • Meeting arrangements
  • Microsoft Office Suite
  • Invoice processing
  • Multi-line phone systems
  • Document control
  • Recordkeeping
  • Multi-task management
  • Office supply management
  • Operational processes
  • Multitasking and prioritization
  • Office equipment maintenance
  • File organization
  • Create various business correspondence documents
  • Create simple word-processed documents
  • Create and implement simple spreadsheets
  • Experience in general office procedures
  • Experience in use of all office equipment
  • Able to work as part of a team
  • Maintain petty cash
  • Fast and accurate in typing
  • Experience in filing and updating records
  • Plan, organize, and implement projects and programs
  • Verifying and coding line items contracts

Ability Summary

Organize personal work priorities, Create various business correspondence documents, Create simple word-processed documents, Create and implement simple spreadsheets, Experience in general office procedures, Experience in use of all office equipment, Able to work as part of a team, Maintain petty cash, Fast and accurate in typing, Experience in filing and updating records, Plan, organize, and implement projects and programs, Verifying and coding line items contracts, Communications – Have excellent communication skills (e.g. professional tone, clarity) and project a positive attitude about the work, coworkers, and the organization., Interpersonal Skills Able to get along well with others and accept supervision. Friendly, cooperative, and pleasant to work with in almost any workplace situation., Flexible Willing to try new things and interested in improving efficiency on assigned tasks., Attention to Detail Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time., Hard-working Generally driven and ambitious. Strive for competence in work, have a good sense of direction in life and at work, and is usually motivated to achieve my goals., Customer Service Provide acceptable service to customers and clients by communicating in a professional and appropriate manner, and by generally helping customers with problems and concerns while maintaining high standards of ethics, morality, and confidentiality., Capable to work in fast-paced work environment.

Timeline

Office and Administrative Assistant

Commercial Door Manufacturing
08.2019 - 02.2025

Office Coordinator/Cemetery Administrative Assistant

The Signature Memorial Group, LLC
10.2016 - 02.2019

Career Services Assistant

Fluor Federal Solutions
02.2015 - 10.2016

Secretary/Receptionist

The Signature Memorial Group, LLC
02.2014 - 10.2016

Secretary/Receptionist Level IV - Team Leader

FRENCH Funerals – Cremations
01.1996 - 09.2013

1 Year of College or a Technical or Vocational School - Medical Office Assistant Certificate, Office Technology Certificate, Office Assistant Certificate

Central New Mexico Community College

2 Years of College or a Technical or Vocational School - Administrative Assistant Program

Albuquerque TVI Community College

Similar Profiles

CREATE PROFILE
Vikki V. Spicer