Chrystal Jordan
Rex,GA
Summary
Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing revenue. Proactive and hardworking individual focused on continuous operational improvement, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Aspen Dental
06.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Patient Service Representative
Aspen Dental
03.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Customer Service Representative
Dominion Energy
06.2008 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SCSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Employee relations and conflict resolution
- Employee Motivation
- Staff Development
Accomplishments
- Promoted to Office Manager after 1 1/2 years with the company.
- Year to date production of $641,026 within the 1st 4 months of opening a new office
- Accepted into the Office Manager training by leadership
Timeline
Operations Manager
Aspen Dental
06.2022 - Current
Patient Service Representative
Aspen Dental
03.2021 - Current
Customer Service Representative
Dominion Energy
06.2008 - 02.2021
Bachelor of Science - Criminal Justice
Benedict College
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