ASHLEY MAHONEY
New Bern,NC
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
17
17
years of professional experience
Work History
Expert Care Concierge
EXP (Remote)
New Bern, NC
06.2022 - 05.2024
- Serve as first point of contact for agent inquiries via phone, email, virtual office and live chat
- Provide timely and accurate responses to level 1 questions
- Efficiently resolve agent issues, providing solutions that enhance their overall experience
- Escalate complex issues to relevant departments or senior staff as needed
- Knowledge of joining application, onboarding process, and all eXp tools and resources
- Support all departments in addressing their Level 1 inquiries
- Provide exceptional, white-glove service to agents, consistently striving for highest feedback ratings
- Leverage CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Served as reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services
Front Office Specialist, Aide
Peak Performance Sports and Physical Therapy
New Bern, NC
04.2011 - 02.2022
- Managed reception needs, greeting visitors, answering over 50 telephone calls, and collecting mail
- Coordinated patient paperwork, including check-in and check-out documentation, charts, and insurance information
- Facilitated office scheduling, setting up appointments, preparing paperwork, and balancing workloads
- Prevented exposure of confidential data by consistently following information protection processes
- Maintained insurance profiles by collecting and verifying data for smooth billing processes
- Executed team efficiency with well-stocked and organized office supplies
- Set up insurance profiles, collecting and verifying data for smooth billing processes
- Kept schedules organized and balanced with meetings, appointments, and travel.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting check-in process for smooth visit experience
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain harmonious work environment
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within community
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines
Store Manager
Rue 21
Havelock, NC
08.2009 - 04.2011
- Instituted clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Balanced till at close of business and made daily bank deposit
- Directed 10-member administrative staff handling business finances, customer contact, and recordkeeping
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
Wheeled Vehicle Mechanic
US Army National Guard
New Bern, NC
12.2006 - 04.2009
- Completed thorough inspections and documented all findings
- Administered all tasks promptly and with minimal oversight
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Updated office files daily and kept records organized
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Troubleshot problems and developed successful solutions
- Maintained full compliance with legal, health, and safety regulations.
- Optimized scheduling of vehicle services based on usage patterns or specific mission requirements while balancing workload across available personnel resources
- Repaired wide variety of wheeled vehicles, including trucks, trailers, and specialized military equipment under tight deadlines
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding any potential safety hazards
- Performed wheeled vehicle recovery operations
Education
Associates Applied Science - Physical Therapist Assistant
Craven Community College
New Bern, NC05.2017
High school diploma -
Havelock High School
Havelock, NC06.2007
Skills
- Business Analysis
- Operations Management
- Organizational Development
- Project Planning
- Quantitative skills
- Reliability
- Adaptability and Flexibility
- Professionalism
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Attention to Detail
Timeline
Expert Care Concierge
EXP (Remote)
06.2022 - 05.2024
Front Office Specialist, Aide
Peak Performance Sports and Physical Therapy
04.2011 - 02.2022
Store Manager
Rue 21
08.2009 - 04.2011
Wheeled Vehicle Mechanic
US Army National Guard
12.2006 - 04.2009
Associates Applied Science - Physical Therapist Assistant
Craven Community College
High school diploma -
Havelock High School