Vivian Moore
Delray Beach,FL
Summary
Committed and hardworking Computer Operator with strong background monitoring, operating and controlling equipment in AS400 setting. Highly skilled at using trade equipment as well as monitoring operations by reading charts, meters and gauges. Expert at identifying, analyzing and troubleshooting technical problems to resolve quickly. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position in Banking environment. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
AS400 System Operator
Computer Task Group, CTG
Buffalo, NY
03.1998 - 07.2022
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Partnered with system administrators to maintain operating system and application patch levels.
- Monitored system and application availability and performance information to support efficient operation.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Maintained network users, mail accounts and directories to optimize network security.
- Compiled reports analyzing performance data and presented findings and results.
Rogers Cell Phone Support
Alpine Access
Calgary
05.2011 - 03.2015
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to PC technical support needs.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Defined and documented technical support best practices for Cell phone technologies.
- Resolved system, hardware and telephone issues within 24 hours, improving efficiency among departments.
- Activated accounts for clients interested in new services.
- Provided support for networking protocols and characteristics.
- Collaborated with colleagues in both domestic and international support facilities.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and PCs.
Education
Associate of Science - Computer And Information Systems
Bryant And Stratton
Buffalo Ny04.1992
Skills
- Maintenance and Repair
- Interpersonal Communication
- Problem-Solving
- Flexible and Adaptable
- Good Telephone Etiquette
- Organization and Time Management
- Attention to Detail
golf gardening and swimming
Love the commraderie with golfing. Love the walk and the competition. Gardening is my relaxation. Am intrigued by the growth each spring and the beauty
Timeline
Rogers Cell Phone Support
Alpine Access
05.2011 - 03.2015
AS400 System Operator
Computer Task Group, CTG
03.1998 - 07.2022
Associate of Science - Computer And Information Systems
Bryant And Stratton