Zoe Van Gorder

Responsibilities:

• Manages accounts & documentation in Customer Relationship Management (CRM) Database: Buildertrend

• Project Management accountability from prospecting to account management, installation coordination to customer retention and growth

• Acquires new accounts in construction and development within sales territory

• Provides clients with expertise in county requirements.

• Provides exceptional customer service through site visits, detailing plat maps/plans, financial analysis, proposals, installations, invoicing, and liaison with USPS.

• Provides a direct line of communication for my clients to purchase streetscapes with a “one stop shop” business model.

• Proficient in the Microsoft suite, Adobe, CAD, One Drive, teams, Zoom, digital invoicing, DocuSign & more

• Cultivates relationships with key accounts in territory and provided support to drive customer satisfaction.

• Establishes successful account relationships by building rapport and maintaining consistent communication.

• Communicates regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

• Achieves sales goals and service targets by cultivating and securing new customer relationships.

• Works with vendors and suppliers to support timely delivery of products and services.

• Drives retailer engagement, improves retailer satisfaction and earns retailer advocacy through communication and relationship management.

• Adheres to state and federal regulations covering industry activities (USPS, DOT, 811, community/HOA/County guidelines, etc)

2022 Sales Highlights:

• Responsible for a yearly quota of 1.1M

• Responsible for monthly quota of $91.6k

• Met or exceeded monthly quotas multiple times this year

• Added 48 Net New Customers YTD

• $612,321.23 in playground sales 2022

• $498,655.66 in streetscapes sales 2022

• $1,110,976.89 total sales 2022

2023 Sales Highlights:

Responsible for a yearly quota of 1.3M

• Responsible for monthly quota of $108k

• Met or exceeded monthly quotas multiple times this year

• Added 35 Net New Customers YTD

• $137,964 in playground sales 2023

• $1,121.584 in streetscapes sales 2023

• $1,259,548 total sale to date in 2023

Responsibilities:

• Manage/Advise Dove accounts in Customer Relationship Management (CRM) Database

• Acquire new customers within sales area

• Provide clients with efficiency and productivity within their office

• Provide exceptional customer service within local and national accounts

• Conduct office assessment and provide a positive financial resolution

• Proficient in the Microsoft suite, Zoom, Teams and our remote new way of life

*Due to COVID 19 shut downs, offices were closed & the company sales dropped.

Responsibilities

• Manage/Advise Technocom accounts in Customer Relationship Management (CRM) Database

• Acquire new prospective customers within sales area

• Provides clients with efficiency and productivity within their office

• Provides exceptional customer service within local and national accounts

Sales Highlights

• Responsible for monthly quota of $37,500

• Exceeded Quota eight months

• Produced year after year growth in Current/Net New Customers

• Rep of the Month January 2018 - $109k in revenue

• 40% increased revenue from 2017-2018

• 41% profit margin in 2018

• $410,000 written revenue for 2018

• $527,000 written revenue for 2019

• $619,000 written revenue for 2020 – President's Club participant * COVID 19 Shut down impacted sales

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• trained new employees and educated staff for personal, social, and hospitality skills.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed staff payroll
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.