Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Sofia Johnson

Sofia Johnson

Military, Phone:(920)621-4138 Email:Sofster2502@gmail.com
Green Bay,WI

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated, with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable experiences. Strong work ethic with willingness to take initiative.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Schneider Trucking
Green Bay, WI
03.2022 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Processed, scheduled and executed customer orders for new and established customers.

Military

Army Reserve
Green Bay, Wisconsin
07.2021 - Current
  • Managed projects and events for small arms and artillery functions.
  • Took orders from sergeants and executed them in a timely matter
  • Squad and platoon leader through training

Bode

Brian Gajeski
Green Bay, United States
03.2020 - 06.2022
  • Replaced and repaired workout equipment
  • Trained 7 employees to use and maintain equipment safely and according to manufacturers recommended schedules.
  • Took customer orders, managed front desk, and maintained gym plus gym equipment
  • Monitored supplements and merchandise inventory and reported need for replenishment.
  • Inspected new parts and areas of repair to verify correctness and quality.

Waitress

D2 Sports Bar
Green Bay, Wisconsin
02.2021 - 08.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Cashier

Jimmy John's Gourmet Sandwiches
Green Bay, Wisconsin
02.2017 - 10.2017
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Bay Port High School
Green Bay, WI
06.2021

Skills

  • Decision Making
  • Clear Communication
  • Team Building
  • Work Task Prioritization
  • Cash Handling
  • Problem Solving
  • Employee Training
  • Customer Relations
  • Calm Under Pressure
  • Conflict and Complaint Resolution
  • Reliable and Responsible
  • Detail-Oriented
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Social Perceptiveness
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Office
  • Upbeat and Positive Personality

Certification

  • Certified Gunsmith Army (8 months)

Timeline

Senior Customer Service Representative

Schneider Trucking
03.2022 - Current

Military

Army Reserve
07.2021 - Current

Waitress

D2 Sports Bar
02.2021 - 08.2021

Bode

Brian Gajeski
03.2020 - 06.2022

Cashier

Jimmy John's Gourmet Sandwiches
02.2017 - 10.2017

High School Diploma -

Bay Port High School

Similar Profiles

CREATE PROFILE
Sofia JohnsonMilitary, Phone:(920)621-4138 Email:Sofster2502@gmail.com