Deisi Boccia

Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes. Actively assist the pharmacist with prescriptions in accordance with current laws, ethical standards, and company policies. Maintain confidentiality of customer and company information in accordance with HIPAA. Understand and execute all aspects of a pharmacy for example; call doctors or insurances, explain medications or insurance regulations to patients, maintain accurate inventory, and more.

Managed weekly schedules of all floating pharmacist for the states of Massachusetts and New Hampshire. Worked on the sick call line for all five states on days assigned and resolve all sick call outs to make sure all pharmacies were kept open. Collaborated with team members to create schedules, answered sick line, and process weekly pay-checks. Communicated with district managers with issues or projects to achieve flawless schedules.

Lead a team of 20+ associates by managing their performance, provide feedback, training, motivating, and developing to ensure high levels of productivity and job satisfaction . Build associate and customer relations. Promote a strong culture in support of Hannaford's strategy. Track sales patterns and create schedules for all associates accordingly to guarantee great a customer experience.  Manage the sales floor for any sick-call, customer complaints, and troubleshooting when needed.

Providing an exceptional in-branch customer experience by handling customer needs from teller transactions to other service and sales requests. I was responsible for floating between the teller line and platform as needed within my branch. These tasks included; opening and closing accounts, troubleshooting, loan applications, online banking, promoting banking products and more. 

Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes. Actively assist the pharmacist with prescriptions in accordance with current laws, ethical standards, and company policies. Maintain the confidentiality of customer and company information in accordance with HIPAA. Understand and execute all aspects of a pharmacy for example; call doctors or insurances, explain medications or insurance regulations to patients, maintain accurate inventory, and more.

Supervise performance of all duties and responsibilities of all Front End associates. Assist in managing work schedules to effectively maintain customer service standards and meet associates’ personal needs. Keep every associate's training up to date. Use good judgment in the delegation, assignment, and follow-up required for the performance of the department.  Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training. While making sure we provide the best service to our customers.