Mckenzy Nyong
Portland,OR
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
10
10
years of professional experience
Work History
Traffic Control Flagger
Flagger Force Traffic Control Services
02.2016 - 03.2018
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Treatment Counselor
CCC
01.2008 - 08.2012
- Delivered culturally sensitive counseling services that addressed the diverse backgrounds and perspectives of clients seeking help.
- Developed strong rapport with clients, fostering a supportive environment conducive to recovery.
- Utilized motivational interviewing techniques to promote positive change within clients facing addiction challenges.
- Educated clients on addiction recovery resources, empowering them to make informed choices about their treatment options.
Education
High School Diploma -
JEFFERSON HIGH SCHOOL
Portland, OR06-1996
Skills
- Pedestrian safety
- Traffic flow monitoring
- Roadway maintenance
- Public interaction
- Traffic routing planning
- Written and verbal communication
- Traffic flow
- Equipment handling
- Outreach activities
- Team building
- Life Skills Training
Timeline
Traffic Control Flagger
Flagger Force Traffic Control Services
02.2016 - 03.2018
Treatment Counselor
CCC
01.2008 - 08.2012
High School Diploma -
JEFFERSON HIGH SCHOOL
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