Emma Fadial
Bristol,TN
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Massage Therapist
The Nest Retreat
01.2023 - Current
- Assisted clients in relaxing through various massage techniques.
- Learned and applied safety protocols to ensure client well-being.
- Maintained cleanliness and organization of treatment areas and equipment.
- Engaged with clients to understand their needs and preferences for tailored sessions.
- Participated in training sessions to enhance knowledge of massage modalities.
- Developed strong interpersonal skills through client interactions and feedback collection.
- Adapted quickly to new procedures and techniques within a fast-paced environment.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques
- Delivered customized massage therapies to enhance client wellness and relaxation.
- Utilized various modalities including Swedish, deep tissue, and hot stone massages effectively.
- Maintained accurate client records to track progress and adapt treatment approaches as needed.
- Enhanced client satisfaction through personalized treatments and attentive communication skills.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Barista
Target
03.2018 - 01.2023
- Prepared high-quality beverages according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Assisted customers with product selections, providing knowledgeable recommendations on menu items.
- Operated cash register efficiently, processing transactions accurately and managing cash drawer balances.
- Collaborated with team members to ensure timely service during peak hours, optimizing workflow processes.
- Trained new staff on beverage preparation techniques, customer service protocols, and operational procedures.
- Implemented suggestions for enhancing product offerings based on customer feedback and preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Education
Exercise Science
East Tennessee State University
Johnson City, TN05.2018
Certificate - Massage Therapy
Reflections School of Health And Massage
Johnson City, TN 04.2022 - 10.2022
Timeline
Massage Therapist
The Nest Retreat
01.2023 - Current
Certificate - Massage Therapy
Reflections School of Health And Massage
04.2022 - 10.2022
Barista
Target
03.2018 - 01.2023
Exercise Science
East Tennessee State University