Cheryl Mcduffie
Customer Service
Detroit,Michigan
Summary
Caring and skilled [Job Title] passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Area of expertise] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work History
Case Analyst
Ford R.A.V. Headquarters
Farmington Hills, MI
09.2018 - 10.2020
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
Claims Processor
Detroit Medical Center- Detroit Receiving Hospital
Detroit, Michigan
03.2017 - 05.2017
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Reported policy changes and company conditions affecting customer satisfaction.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Maintained confidentiality of patient finances, records and health statuses.
Claims Processor
Health Alliance Plan, HAP
SOUTHFIELD, MI
03.1989 - 04.2016
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Reported policy changes and company conditions affecting customer satisfaction.
- Analyzed information gathered by investigations to report findings and recommendations.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Maintained confidentiality of patient finances, records and health statuses.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
Accounts Receivable Assistant
Marygrove College
Detroit, MI
09.1978 - 03.1989
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Created financial reports by analyzing, collecting and summarizing account trends and information.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Completed [Timeframe] reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
Education
Associate of Arts - Communication Studies/ Marketing
Marygrove College
Detroit, MI 10.1984 - 06.1988
Skills
Records management
Client interaction
Multitasking abilities
Flexible & Adaptable
Good telephone etiquette
Good listening skills
Training & Development
Responsible
Adaptability
Customer service
Timeline
Case Analyst
Ford R.A.V. Headquarters
09.2018 - 10.2020
Claims Processor
Detroit Medical Center- Detroit Receiving Hospital
03.2017 - 05.2017
Claims Processor
Health Alliance Plan, HAP
03.1989 - 04.2016
Associate of Arts - Communication Studies/ Marketing
Marygrove College
10.1984 - 06.1988
Accounts Receivable Assistant
Marygrove College
09.1978 - 03.1989