Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
CustomerServiceRepresentative

Jennah Miller

Customer Service Representative
Bristol,WI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Representative

Menards
Kenosha, WI
11.2020 - 04.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Fast Food Team Member

Whataburger
Arlington, TX
04.2020 - 08.2020
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 90%
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Food Service Worker

Bristol 45 Diner
Bristol, WI
03.2019 - 09.2019
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Retail Sales Associate

Cracker Barrell Old Country Store
Kenosha, WI
10.2018 - 03.2019
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Oversaw daily operations to ensure high levels of productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Abeka Christian Academy
Pensacola, FL
09.2014 - 06.2018

Skills

    Creative problem solving

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Software

Microsoft Excel

Interests

Musician and vocal artist

Published Author

Mental Health Advocate

Timeline

Customer Service Representative

Menards
11.2020 - 04.2021

Fast Food Team Member

Whataburger
04.2020 - 08.2020

Food Service Worker

Bristol 45 Diner
03.2019 - 09.2019

Retail Sales Associate

Cracker Barrell Old Country Store
10.2018 - 03.2019

High School Diploma -

Abeka Christian Academy
09.2014 - 06.2018

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Jennah MillerCustomer Service Representative