Alexander Gilliam
Orlando,FL
Summary
Dynamic professional with a proven track record at excelling professional leadership and client relationship building. Leveraged creative techniques and product knowledge to enhance client satisfaction significantly. Skilled in clear communication and decision-making, adept at fostering strong relationships and managing high-stress situations to achieve outstanding customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Makeup Artist
MAC Cosmetics
01.2024 - 07.2024
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Administrative Assistant
Bond Community Health Center
05.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Motor Transport Operator
Army
06.2019 - 12.2022
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
Customer Service Representative
Jcpenny
01.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration -
American International College
Springfield, MASkills
- Makeup Application
- Makeup product knowledge
- Client Relationship Building
- Creative makeup application
- Sales and Upselling
- Clear Communication
- Relationship building and management
- Decision-Making
Certification
Ammo Handlers
Secret Clearance
Microsoft Office Certificate
Outlook Certificate
Timeline
Makeup Artist
MAC Cosmetics
01.2024 - 07.2024
Administrative Assistant
Bond Community Health Center
05.2023 - 01.2024
Motor Transport Operator
Army
06.2019 - 12.2022
Customer Service Representative
Jcpenny
01.2016 - 08.2018
Associate Of Business Administration -
American International College