Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEIDI LANPHERE

LITTLE FALLS,NY

Summary

Highly dedicated Administrative Office Assistant with 25+ years of successful experience in fast-paced office environments. Demonstrates exceptional administrative effectiveness and possesses strong proficiency in Excel, Word, Google, and other platforms, resulting in high data output. A hardworking team player who excels in completing diverse tasks and providing staff support. Recognized for responsibility, punctuality, and outstanding productivity, even in independent work settings.

Overview

24
24
years of professional experience

Work History

Office Assistant I

Little Falls City School District
01.2017 - Current
  • Coordinates the daily support functions of the school’s counseling department
  • Serves as liaison between the counseling staff and other school staff, teachers, students and the general public
  • Assists Counselors and the school staff by performing a variety of secretarial and clerical duties, which may include but are not limited to composing routine reports and correspondence, preparing reports, researching and compiling data, maintaining inventory of office supplies, scheduling meetings and maintaining calendars, establishing and maintaining filing systems
  • Prepares, copies, files, transmits and/or mails various routine and confidential letters of correspondence, forms, report cards, progress reports and other records
  • Prepares and maintains the master counseling schedule
  • Performs routine clerical duties as necessary, including filing documents, scanning documents and preparing documents for archival storage, shredding documents, collating materials, ordering supplies
  • Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate staff person
  • Greets visitors and performs customer/public service duties as required
  • May perform various bookkeeping duties, including but not limited to assisting with budget preparation, processing invoices and requisitions
  • Performs computer data entry to record and retrieve information; generates computer reports as required.

Office Assistant/Aide

Herkimer BOCES
01.2014 - 01.2017
  • Performs clerical duties including typing, filing, and completion of simple forms
  • Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
  • Answers phones, directs calls to appropriate individuals, and prepares messages
  • Greet students/visitors

Office Assistant / Counseling & Advisement Center

STAFFWORKS INC/ Herkimer College
01.2012 - 01.2014
  • Maintain and update filing, inventory, mailing, database systems, either manually or using a computer
  • Communicate with students, employees and other individuals to answer questions, disseminate or explain information, and address complaints
  • Compute, record, and proofread data and other information, such as records or reports
  • Type, format, proofread and edit correspondence and other documents
  • Manage calendars, arrange appointments for students with the proper counselor/advisor, coordinate on-campus functions
  • Review files, records, and other documents to obtain information to respond to requests

SERVICE WRITER

CAZENOVIA EQUIPMENT CO INC
01.2011 - 01.2011
  • Use computers for various applications, such as database management or word processing
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors.

Patient Services Rep

Aspen Dental
01.2003 - 01.2008
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Maintain knowledge of community services and resources available to patients
  • Refer patients to appropriate health care services or resources
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
  • Explain policies, procedures, or services to patients using medical or administrative knowledge
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Customer Service/Accounts Receivable

Creekside Water Consultants
01.2001 - 01.2003
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education

No Degree - Administrative Assistance And Secretarial

Utica School of Commerce

GED -

West Canada Valley Junior-Senior High School
Newport, NY
05.1990

Skills

  • Outstanding professional offering exceptional office operations support
  • Expertise in managing top initiatives and critical projects; effectively support accounting, human resource, and purchasing
  • Dedicated professional with personable approach and a results-driven focus
  • Recognized for improving operational systems, performance, and processes
  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • File Organization
  • Organizing and Categorizing
  • Verbal Communication
  • Dedicated Team Player
  • Administrative Support
  • Resourceful
  • Prioritizing Work
  • Office Management
  • Excel spreadsheets
  • Appointment Scheduling
  • Professional and mature
  • Strong Problem Solver

Timeline

Office Assistant I

Little Falls City School District
01.2017 - Current

Office Assistant/Aide

Herkimer BOCES
01.2014 - 01.2017

Office Assistant / Counseling & Advisement Center

STAFFWORKS INC/ Herkimer College
01.2012 - 01.2014

SERVICE WRITER

CAZENOVIA EQUIPMENT CO INC
01.2011 - 01.2011

Patient Services Rep

Aspen Dental
01.2003 - 01.2008

Customer Service/Accounts Receivable

Creekside Water Consultants
01.2001 - 01.2003

No Degree - Administrative Assistance And Secretarial

Utica School of Commerce

GED -

West Canada Valley Junior-Senior High School

Similar Profiles

CREATE PROFILE
HEIDI LANPHERE