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Sandra J Brownlee
Akron,OH
Summary
Professional with strong background in public service, skilled in customer support, information management, and community outreach. Known for fostering teamwork and delivering results, adapt to changing needs while maintaining high standards. Adept at handling multiple tasks efficiently, utilizing strong organizational and communication skills to benefit both colleagues and community.
Overview
27
27
years of professional experience
Work History
Direct Services Hospital and Phone Advocate
Hope & Healing
Akron, Ohio
01.2024 - 01.2026
- Answer phone calls for emotional support, shelter intakes, and hospital crisis.
- Provide referrals to survivors for outside agencies.
- Maintained a contact log of all phone interactions with detailed information.
- Hospital advocacy for Domestic Violence and Sexual Assault survivors.
Seasonal Customer Service Agent
Williams Sonoma Inc.
Columbus, Ohio
12.2021 - 12.2021
- Communicated with Consumers to create a positive purchasing experience.
- Researched alternative shipping and delivery options to ensure Consumers received their goods.
- Maintained a contact log of all phone interactions with detailed information.
- Handled high call volume with efficiency and maintained customer-first ideology.
Human Resources Director / Manager
Market Decisions Corp.
Portland, Oregon
01.2016 - 01.2020
- Recruited a new brokerage firm creating a 7% decrease in 401k fees, and a $25,000 savings in annual medical insurance costs with improved multi-state coverage.
- Researched and negotiated for improved employee benefit plans.
- Developed and implemented new company policies and procedures consistent with Federal and state employment law.
- Analyzed and modified compensation and benefits policies to establish competitive programs to attract top employees.
- Restructured onboarding and outboarding procedures, and updated HR filing system to provide a consistent and accurate accounting of employees.
- Established organizational standards for corporate compliance with all local, state, and Federal laws.
- Liaised between multiple business divisions to improve overall corporate communication.
- Implemented an 'open door' policy to encourage employee communication on workplace concerns.
Recruiter Generalist | Supervisor
Market Decisions Corp.
Portland, Oregon
01.2014 - 01.2015
- Developed and facilitated focus group recruitment participation goals.
- Effectively communicated with the marketing team to define recruitment needs.
- Greeted respondents on the phone and asked open-ended questions to identify potential focus group participants.
- Maintained contact with respondents throughout the participation dates and deadlines.
Insurance Agent
Velepoint
Hillsdale, Oregon
01.2015 - 01.2016
- Licensed with insurance appointments in 18 states.
- Advised consumers on insurance purchases based on need and income.
- Provided detailed information on health insurance policies and coverage.
Language Arts Teacher | Office Manager
Bridges Academy Corporation
Bend, Oregon
01.2004 - 01.2008
- Developed High school Language Arts Curriculum.
- Taught research and writing skills, grammar, and literature analysis to at-risk teen boys.
- Prepared transcripts, coordinated with transfer schools, maintained student files, and corresponded with parents.
- Maintained the office and coordinated all student and staff scheduling of appointments and events.
Court Certified Law Clerk
Oregon Department of Justice
Salem, Oregon
01.1999 - 01.2000
- Provided legal research, wrote memoranda, prepared trial notebooks, and legal documents.
- Reviewed case files to ensure compliance with State social service requirements prior to termination proceedings.
- Represented the State in termination and child support enforcement proceedings.
- Wrote policy change recommendations on State legislation concerning updated Federal requirements for termination.
- Family Law Division
Court Certified Law Clerk
Juvenile Rights Project
Portland, Oregon
06.1999 - 09.1999
- Wrote memoranda, provided legal research, and performed extensive research on the legislative history behind Oregon statutes pertaining to the Indian Child Welfare Act.
- Attended Unity meetings on behalf of children.
- Diligently represented youths on probation violations pursuant to Oregon law.
Education
Juris Doctorate - Dispute resolution, Family Law, Disability & Discrimination Law
Willamette University College of Law
Salem, Oregon01-2000
BA - English Literature
University of Oregon
Eugene, Oregon01-1997
Skills
- Communication & Confidentiality
- Federal Indian Child Welfare Act
- Negotiation
- Policy Writing & Development
- Conflict Resolution & Coaching
- Compassion
- Diversity & Inclusion
- Life Coaching
- Microsoft Office Suite
- Office 365 & Teams
- Windows
- Google Drive
- MacOS
- Project Management
- Technical Writing & Research
- Data analysis
Timeline
Direct Services Hospital and Phone Advocate
Hope & Healing
01.2024 - 01.2026
Seasonal Customer Service Agent
Williams Sonoma Inc.
12.2021 - 12.2021
Human Resources Director / Manager
Market Decisions Corp.
01.2016 - 01.2020
Insurance Agent
Velepoint
01.2015 - 01.2016
Recruiter Generalist | Supervisor
Market Decisions Corp.
01.2014 - 01.2015
Language Arts Teacher | Office Manager
Bridges Academy Corporation
01.2004 - 01.2008
Court Certified Law Clerk
Juvenile Rights Project
06.1999 - 09.1999
Court Certified Law Clerk
Oregon Department of Justice
01.1999 - 01.2000
BA - English Literature
University of Oregon
Juris Doctorate - Dispute resolution, Family Law, Disability & Discrimination Law
Willamette University College of Law