Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Victoria Rodriguez

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
Houston, TX
04.2021 - Current
  • Maximus/CDC Vaccination Hotline Project- CSR 3 Ensured that US Citizens received most up to date information so that were able to schedule and obtain their COVID-19 Vaccinations
  • Remained responsible for following CDC Guidance and information to assist callers questions regarding COVID-19.
  • Provided primary customer support to internal and external customers.

AI operator

Infinitus Systems Inc
Remote , TX
10.2020 - 02.2022
  • Helped onboard over 200 employees to ensure coverage
  • The first point of contact for troubleshooting new hires
  • Worked with engineering team to train "the" AI platform
  • Completed verification phone calls to ensure quality of recorded outputs

Credit Collections Supervisor

ARS National Services
Houston, TX
05.2020 - 10.2020
  • Identified needs and provided training to clarify expectations of collections agents.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Documented conversations with consumers and research into accounts.
  • Collaborates with Site Director to develop production (revenue) targets and strategy for client performance. Measures and reports performance and results.
  • Effectively manage quality components for each client assigned and ensures that all quality goals are consistently being met.

Account Manager

All American Healthcare
Newark, NJ
09.2019 - 12.2019
  • Ensuring all credentials were kept up to date Overseeing assistant work Processing all timesheets Overseeing external and internal issues Created communications blast for shift availability First line of communication between facility and staffers

Escalation Specialist/Account Manager

LEADING EDGE
New York, NY
11.2017 - 10.2019
  • Ensure that clients and providers issues are dealt with in timely manner Handle complex calls, and conduct special research to response to interagency and day to day operational issues Responded to escalated call within 24 hours to ensure satisfaction

Customer Service

LEADING EDGE
New York, NY
02.2017 - 11.2017
  • Managed patient, health plan or healthcare providers needs by telephone or email Provided customer service via phone, email, and fax to participant and employers Routed health plan representatives and providers to appropriate internal resources Answered on average 60-70 calls per day Handled and resolved customer questions and/or issues

Education

Bachelor of Applied Science - Criminal Justice

Berkeley College
New York, NY
05.2022

Skills

  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • De-escalation Techniques
  • CRM Software
  • Building Customer Trust and Loyalty

Additional Information

  • Authorized to work in the US for any employer

Timeline

Customer Service Representative

Maximus Call Center
04.2021 - Current

AI operator

Infinitus Systems Inc
10.2020 - 02.2022

Credit Collections Supervisor

ARS National Services
05.2020 - 10.2020

Account Manager

All American Healthcare
09.2019 - 12.2019

Escalation Specialist/Account Manager

LEADING EDGE
11.2017 - 10.2019

Customer Service

LEADING EDGE
02.2017 - 11.2017

Bachelor of Applied Science - Criminal Justice

Berkeley College

Similar Profiles

CREATE PROFILE
Victoria Rodriguez