Angelique Gonzalez
Entertainment
Anaheim,CA
Summary
Multi-talented, organized and hardworking
contributing to repeat business. Friendly employee offering great sales and marketing skills and demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents. Looking for new opportunity in becoming top selling real estate agent to leverage strong attention to detail, time management and multitasking abilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Entertainment Staff Member
Disneyland Resort
Anaheim, United States
08.2019 - Current
- Works at Disneyland, accomplishing all assigned tasks with efficiency and accuracy.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Performed post-event tasks such as breaking down areas.
- Welcoming over 100 guest every hour with an energetic and positive energy.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Ability of overseeing and appealing to over 20+ guests at one time
- Accommodate and adjust to different environments quickly.
- Keeping a watchful eye on participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
Food and Beverage Attendant
Universal Studios
Los Angeles, CA
05.2018 - 08.2019
- Limited portion sizes and used garnishes to control food costs.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Orchestrated positive customer experiences.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Engaged in suggestive selling and other sales techniques.
Retail Sales Associate
Forever 21
Hacienda Heights, California
08.2017 - 04.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
Lawyer's Assistant
J. Todd Southerns Law Firm
El Paso, TX
05.2015 - 08.2015
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Did cold calling by age 15 for wills and probate
- Able to use and learn fax machine along with typewriter
- Used a Spokeo -like system to help find information
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA 08.2016 - Current
Skills
Guest services background
Food and beverage experience
Customer support
Cleaning and sanitization
Upselling expertise
Leadership
Computer Skills
Basic Math
Customer Service
Problem-Solving
Hospitality background
Works well independently
Excellent teamwork
journaling
It is a way to bring myself peace by journaling the day down and getting to see the pockets of peace throughout the whole day
Certification
Home stage specialists
Timeline
Home stage specialists
05-2020
Entertainment Staff Member
Disneyland Resort
08.2019 - Current
Food and Beverage Attendant
Universal Studios
05.2018 - 08.2019
Retail Sales Associate
Forever 21
08.2017 - 04.2018
High School Diploma -
Los Altos High School
08.2016 - Current
Lawyer's Assistant
J. Todd Southerns Law Firm
05.2015 - 08.2015