Paul DiDonato

· Technical Service owner for 200+ Local server rooms & computer facilities across 6 regions globally

· Provided Quality Assurance support as well as server support to global customers(Windows,VMware,Azure,AWS)

· Authored Global Process Qualification documents used for computer facilities with both GxP data and non-GxP data

· Worked with local facility owners to remediate deviations uncovered via GQA audits

· Managed projects critical to the Data Centers/Server rooms while supporting global rooms technically

• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Reported regularly to managers on project budget, progress and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Handled all Level 3 server incidents (NT 4.x), both hardware and software related within Novartis Pharma US
• Responsible for scoping requirements for all Server based projects within different business units at Novartis Pharma US
• Supported Print queues for over 10,000 users in corporate Novartis
• Wrote and maintained technical and functional specifications to document server based hardware intentions and requirements.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.