Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandi Robinson

Detroit,MI

Summary

Technical support professional with solid background in troubleshooting, network management, and customer service. Adept at resolving complex technical issues, optimizing system performance, and implementing IT solutions. Strong focus on team collaboration, adaptability, and delivering consistent results. Known for reliable problem-solving skills and effective communication in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Claims Benefit Specialist

CVS Healthcare
07.2023 - Current
  • Decreased turnaround time for claim approvals with thorough investigation and efficient documentation.
  • Facilitated communication between departments, ensuring timely resolution of outstanding claims.
  • Maintained a high level of accuracy when inputting data into internal databases, ensuring all information was readily available for review by other team members as needed.
  • Built trust between clients and our organization by providing transparent communication along every step of the process from initial inquiry through final settlement payout.

Administrator

Center For Sleep & Tmj Disorders
10.2022 - 07.2023
  • Maintained personnel records and updated internal databases to support document management.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped to download software onto computers.
  • helped to set up scanner equipment and internet access.

Customer Service Representative

Anthem
04.2021 - 10.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Apple Chat Advisor

Kelly Services
11.2020 - 02.2021
  • Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
  • Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
  • Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
  • Received consistent positive feedback from customers, reflecting the high level of service and support provided.
  • Provided tech support to customers and assisted with trouble shooting apple products.

Education

Cyber Security

DeVry University
Lisle, IL
01-2026

Skills

  • Claims analysis
  • Microsoft Office
  • Claim investigation
  • Confidentiality handling
  • Problem Resolution
  • Customer Support
  • Software Installation
  • Technical support knowledge
  • Telecommunications
  • Internet of Things (IoT)
  • Network configuration
  • System diagnostics
  • Troubleshooting skills
  • Network Troubleshooting

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Claims Benefit Specialist

CVS Healthcare
07.2023 - Current

Administrator

Center For Sleep & Tmj Disorders
10.2022 - 07.2023

Customer Service Representative

Anthem
04.2021 - 10.2022

Apple Chat Advisor

Kelly Services
11.2020 - 02.2021

Cyber Security

DeVry University

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Brandi Robinson