Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Cunningham

West Palm Beach,FL

Summary

To obtain a position in a fast past oriented company enabling me to utilize my multitask skills, computer skills and my ability to work in an environment with the opportunity to advance. Authorized to work in the US for any employer.

Overview

18
18
years of professional experience

Work History

Account Manager /Customer Service Representative

First Choice Credit Management
04.2021 - Current
  • Maintained and managed clients accounts to make sure everything was up-to-date.
  • Investigated and resolved clients inquiries and complaints quickly.
  • Contacted clients to discuss payments, late payments and/or payment history.
  • Answered client telephone calls promptly to avoid on-hold wait times.
  • Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.


Lead Negotiator

First Choice Credit Management
West Palm Beach, FL
01.2020 - 04.2021
  • In January of 2020, National Settlement Solutions merged with First Choice Credit Management.
  • Contacted Credit Card Companies/ Collection Agencies on clients accounts and negotiate on balances owed.
  • Maintained documents pertaining to settlement offers.
  • Worked closely with accounting to assure payment amounts, dates and where to send payments were setup properly.
  • Depending on balances owed and what was negotiated on an account, I would receive a commission anywhere from $50-$500

Account Manager/Head Negotiator/ Accounting Manager

National Settlement Solutions
West Palm Beach, FL
11.2017 - 12.2019
  • 10/2017-12/2018-Account Manager
  • I would keep track of clients accounts, update documents and handle all clients questions
  • 12/2018-9/2019-Promoted to Head Negotiator
  • I would speak to creditors and law offices to make offers to settle accounts
  • 9/2019-12/2019-Promoted to Head Accountant
  • I would keep track of clients payments, make payments to creditors, import files to sync our system to the bank
  • Make sure balance are correct
  • Handling all 3 positions.

Property Manager

Trans Global Realty
West Palm Beach, FL
09.2015 - 08.2016
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.

Leasing Consultant

Harbor Group Management
West Palm Beach, FL
09.2013 - 09.2015
  • Leased units to potential residents
  • Handled day to day issues
  • Processed deposite and rents
  • Assistant to manager
  • Answered phones, handled issues with residents and vendors.

Full Cycle A/P Specialist

Ventron Realty Corp
Boca Raton, FL
11.2008 - 08.2010
  • Reviewed and paid invoices; matched, coded & cut checks; performed check runs; reconciled statements; assisted in month-end closing.

Collections Administrator

Medical Staffing Network
Boca Raton, FL
03.2008 - 11.2008
  • Assisted the collections team with receiving payments; making invoice adjustments; reconciliation; vendor follow-up

Quality Assurance/ Customer Service Representative

Catalyst Rx
Fort Lauderdale, FL
05.2007 - 03.2008
  • Data entry; assured billing information was accurately coded into system; called pharmacies to retrieve license numbers; prepared necessary paperwork & documentation for clients

Accounts Payables & Payroll Specialist/Administrator

GeoSyntec Consultants
Boca Raton, FL
01.2000 - 01.2007
  • Prepared and paid all FedEx billings for all branch offices; managed and reconciled all accounts on a monthly basis; handled branch checking for the whole company including branches in the UK and Malaysia; performed check runs; reviewed and paid all invoices; responded to vendor inquires; reconciled invoice discrepancies; prepared vouchers and posted journal entries; prepare reports for contract administrators, project managers and business clients; setup & attended conference meetings; ADP payroll for 300+ employees; data entry for all vouchers, journal entries and manual checks; kept inventory of offsite paperwork.

Education

GED -

Delray Full Service Adult Education
Delray Beach, FL
1999

Skills

  • MS Office
  • Answering Phones
  • Outlook
  • Data Entry
  • Filing
  • Payroll
  • Billing
  • Accounting
  • Accounts Payable/Accounts Receivable
  • Credit
  • Excel
  • Journal Entries
  • Bank Reconciliation
  • Account Reconciliation
  • General Ledger Reconciliation
  • Assessments
  • Attention to Detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Account Manager /Customer Service Representative

First Choice Credit Management
04.2021 - Current

Lead Negotiator

First Choice Credit Management
01.2020 - 04.2021

Account Manager/Head Negotiator/ Accounting Manager

National Settlement Solutions
11.2017 - 12.2019

Property Manager

Trans Global Realty
09.2015 - 08.2016

Leasing Consultant

Harbor Group Management
09.2013 - 09.2015

Full Cycle A/P Specialist

Ventron Realty Corp
11.2008 - 08.2010

Collections Administrator

Medical Staffing Network
03.2008 - 11.2008

Quality Assurance/ Customer Service Representative

Catalyst Rx
05.2007 - 03.2008

Accounts Payables & Payroll Specialist/Administrator

GeoSyntec Consultants
01.2000 - 01.2007

GED -

Delray Full Service Adult Education

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