Summary
Overview
Work History
Education
Skills
Timeline
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Laura Paswaters

Laura Paswaters

Johnstown,CO

Summary

Friendly and reliable cashier offering unmatched customer service and workplace focus for 20 years. Dedicated not only to accomplishing my job to the fullest, but also developing a meaningful connection to those I interact with.

Overview

20
20
years of professional experience

Work History

Cashier

King Soopers
Windsor, CO
06.2010 - 03.2021
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed inventory counts and ordered merchandise.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed checks, cash and credit purchases or refunds.
  • Greeted over 200 customers per day

Photo Manager

King Soopers
Windsor, CO
06.2005 - 06.2010
  • Optimized processes and supervised 5 employees.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Developed and processed film and picture CDs
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Updated tags, displays and signage for special promotions.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.

Customer Service Desk Clerk

King Soopers
Windsor, CO
10.2003 - 06.2005
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided ongoing guest service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Hay's Market
Johnstown, CO
06.2001 - 09.2003
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Roosevelt High School
Johnstown, CO
05.2003

Skills

  • Problem Solving
  • Honest
  • Reliable and Responsible
  • Cooperative
  • Customer Relations
  • Work Task Prioritization
  • Relationship Building
  • Team Collaboration
  • Active Listening
  • Time management skills
  • Point-of-sale system operation
  • Coaching and mentoring
  • Inventory management
  • Written and verbal communication

Timeline

Cashier

King Soopers
06.2010 - 03.2021

Photo Manager

King Soopers
06.2005 - 06.2010

Customer Service Desk Clerk

King Soopers
10.2003 - 06.2005

Cashier

Hay's Market
06.2001 - 09.2003

Roosevelt High School

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Laura Paswaters