WILLIAM F. MAJKOWSKI Jr.
West Allis,WI
Summary
Experienced and dedicated customer service professional with a strong background in loss prevention and food service. Proven ability to deliver exceptional customer service, resolve issues efficiently, and maintain high satisfaction levels. Skilled in managing security systems, conducting investigations, and overseeing team performance to ensure operational integrity. Adept at stocking, organizing, and maintaining clean work environments in retail and food service settings. Known for excellent communication, problem-solving, and organizational skills, with a commitment to following company policies and achieving results.
Overview
21
21
years of professional experience
Work History
Culinary Services Specialist
Kwik Trip
West Allis, WI
04.2022 - Current
- Delivered prompt, friendly service to over 100 customers daily, boosting guest satisfaction and loyalty
- Assisted 30+ customers per shift with purchases, returns, and inquiries, achieving a 95% satisfaction rate in customer feedback surveys
- Resolved customer complaints within 5 minutes, maintaining a positive store reputation and reducing return incidents by 20%
- Operated cash registers and processed 50+ transactions per shift with 100% accuracy
- Prepared 200+ food items daily, adhering to company standards and maintaining a 98% compliance rate for food safety checks
- Stocked and rotated 200+ fresh food products daily, reducing waste by 10% and ensuring product freshness
Produce Specialist
Piggly Wiggly
Brookfield, WI
05.2015 - 08.2021
- Managed the stocking and display of 150+ fresh produce items daily, increasing sales by 10%
- Reduced waste by 20% through effective product rotation and shelf organization
- Delivered exceptional customer service, assisting 50+ customers per shift with product recommendations
Loss Prevention Specialist
Security Personnel Inc.
Butler, WI
08.2013 - 10.2014
- Monitored CCTV systems and conducted foot patrols across 10+ store aisles, ensuring the security of over $500,000 in merchandise
- Detained and apprehended 15+ suspected shoplifters, reducing store theft by 30%
- Generated 100+ detailed incident reports, improving communication with management and law enforcement
Loss Prevention Specialist
United Security Services
Milwaukee, WI
11.2003 - 04.2013
- Conducted surveillance and reduced theft incidents by 25% over 10 years
- Managed security operations for a 200,000-square-foot facility, ensuring a safe environment for 1,000+ employees and customers daily
- Identified internal theft through undercover operations, reducing inventory shrinkage by 18%
Loss Prevention Manager
BKT Sentry
Milwaukee, WI
03.2009 - 06.2011
- Directed a team of 8 loss prevention associates, reducing theft by 20% through targeted training
- Improved security performance by 15% through monthly assessments of operations
- Resolved 10+ major theft cases, achieving significant cost savings
Education
Diploma of Completion - Computer Programming
Milwaukee Business Technical Institute
Milwaukee, WI08-1992
High School Diploma -
Riverside University High School
Milwaukee, WI07-1986
Skills
- Customer Service Excellence
- Reliability and Trustworthiness
- Problem Solving and Conflict Resolution
- Detail Orientation and Organization
- Team Collaboration and Leadership
- Adaptability and Proactivity
- Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook)
- CCTV and Security Systems
- Loss Prevention Procedures
- Food Safety and Sanitation Standards
- Point of Sale (POS) Systems
- Inventory Management and Reporting
- Incident Reporting and Surveillance
Military Service
United States Navy, 4 Years of Dedicated and Honorable Service
References
References available upon request.
Timeline
Culinary Services Specialist
Kwik Trip
04.2022 - Current
Produce Specialist
Piggly Wiggly
05.2015 - 08.2021
Loss Prevention Specialist
Security Personnel Inc.
08.2013 - 10.2014
Loss Prevention Manager
BKT Sentry
03.2009 - 06.2011
Loss Prevention Specialist
United Security Services
11.2003 - 04.2013
Diploma of Completion - Computer Programming
Milwaukee Business Technical Institute
High School Diploma -
Riverside University High School
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