Amanda Jackson
Albuquerque,NM
Summary
Professional with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.
Overview
14
14
years of professional experience
Work History
Resident Assistant
The Mountain Center
03.2025 - Current
- Facilitated resident engagement through organized programs and activities.
- Provided support to residents, addressing concerns and fostering community connections.
- Implemented conflict resolution strategies, enhancing resident satisfaction and harmony.
- Conducted regular wellness checks to ensure safety and well-being of residents.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Residential Assistant Supervisor
Wellness
04.2024 - 02.2025
- Supervised patient care by monitoring vital signs and assessing behavioral patterns
- Coordinated activity schedules and trained new team members to improve overall performance
- Led a team of 10 Residential Assistants, promoting collaboration and a positive work environment
- Performed Q60 checks on clients to ensure safety and promptly address any immediate concerns
- Prioritized client needs by providing assistance during detoxification processes as necessary
- Administered medications in strict compliance with Medication Administration Record (MAR) guidelines
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
Mental Health Tech
AYA Healthcare
04.2024 - 08.2024
- Monitored vital signs and ensured patient care while prioritizing client safety and delivering exceptional service
- Performed safety checks in strict adherence to physician directives
- Provided crisis intervention and behavior management
- Provided crisis management to clients resulting in a safer and positive environment
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Treated clients and families with respect and dignity.
Mental Health Tech
7 Summit Pathways
08.2023 - 12.2023
- Oversaw up to 20 clients in a residential environment, prioritizing their safety and confidentiality
- Delivered crisis intervention for all clients, promoting a collaborative team approach to their care
- Facilitated the secure sharing of client care information through appropriate communication channels
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
- Supported patient confidentiality in accordance with HIPAA regulations.
Mental Health Tech
HCA Florida
02.2022 - 04.2023
- Delivered comprehensive client care within a secure facility
- Managed safety inspections according to doctors' directives
- Conducted assessments of vital signs
- Managed scheduling for 45 employees ensuring all shifts were filled
- Worked with the nursing care team to partner with developmentally disabled clients in their treatment
- Administered crisis intervention when necessary
- Ensured the well-being of clients and addressed their needs
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted in development of therapeutic activities for patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Treated clients and families with respect and dignity.
Mental Health Tech
North Tampa Behavioral Health
06.2021 - 08.2022
- Provided thorough client care within a secure environment
- Oversaw safety inspections in compliance with medical directives
- Worked with the nursing care team to partner with developmentally disabled clients in their treatment
- Monitored and recorded vital signs as instructed
- Executed crisis intervention strategies effectively
- Ensured the well-being of clients at all times
- Demonstrated exceptional communication skills
Operations Specialist
US Navy
07.2011 - 05.2021
- Provided client care within a secure environment, prioritizing safety and privacy
- Accurately monitored and documented vital signs
- Facilitated clear communication among team members
- Configured various communication devices for global connectivity
- Acted as an Active Search and Rescue Swimmer, focusing on the safety of the ship and crew
- Oversaw multiple data links and communication networks to ensure operational integrity
- Communicated crucial updates to leadership through appropriate channels
- Effectively implemented crisis intervention strategies
- Managed and led teams of up to 200 sailors to achieve naval objectives
- Honored as Sailor of the Year in both 2018 and 2019 for exceptional performance
Education
High School Diploma -
Central Community High School
05-2007
Skills
- Flexible and adaptable
- Critical thinking
- Problem resolution
- Cultural awareness
- Team player
- Supportive
- Time management
- Incident reporting
- General security
Timeline
Resident Assistant
The Mountain Center
03.2025 - Current
Residential Assistant Supervisor
Wellness
04.2024 - 02.2025
Mental Health Tech
AYA Healthcare
04.2024 - 08.2024
Mental Health Tech
7 Summit Pathways
08.2023 - 12.2023
Mental Health Tech
HCA Florida
02.2022 - 04.2023
Mental Health Tech
North Tampa Behavioral Health
06.2021 - 08.2022
Operations Specialist
US Navy
07.2011 - 05.2021
High School Diploma -
Central Community High School
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