Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Trevino

Riverview,MI

Summary

A business professional with background in office administration, known for high standards and results-driven approach. Proven ability to enhance office efficiency through effective communication and organizational skills. Reliable team player, adaptable to changing needs, and focused on collaborative success.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Office Assistant

Corewell Health
04.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Receptionist

Dundee Veterinary Clinic
05.2020 - 01.2022
  • Processed new patients and updated client records with key information using Avimark.
  • Entered data from pet records and office visits into computer system using Avimark.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted over 50+ customers via phone each day.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability

Receptionist

Greenfield Animal Hospital
04.2017 - 08.2019
  • Provided pet owners with excellent customer service and compassionate care for their pets.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Operated multi-line telephone system to independently handle over 100+6 calls each day.

Customer Care Representative

Oakland Veterinary Referral Services
06.2013 - 02.2017
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Enhanced office efficiency by handling 150+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Triaged incoming calls on fifteen-line phone system and directed to departments based on customer needs.

Receptionist

Ash Veterinary Clinic
08.2011 - 05.2013
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated front office duties, including customer service, patient scheduling and billing.

Education

Associate of Science -

Henry Ford College
Dearborn, MI
06.2015

Skills

  • MS Office proficiency
  • Customer-service oriented
  • Appointment Scheduling
  • Trained in Avimark, Cornerstone and Epic software
  • Compassion
  • Verbal and written communication
  • Responsible
  • Excellent work ethic
  • Flexible & Adaptable
  • Professional Demeanor
  • Conflict Resolution
  • Multi-Line Telephone Systems

Certification

  • What's up front that's count Training - 2018
  • OSHA Training - 2021
  • CVPM Prep- 2021

Timeline

Business Office Assistant

Corewell Health
04.2023 - Current

Receptionist

Dundee Veterinary Clinic
05.2020 - 01.2022

Receptionist

Greenfield Animal Hospital
04.2017 - 08.2019

Customer Care Representative

Oakland Veterinary Referral Services
06.2013 - 02.2017

Receptionist

Ash Veterinary Clinic
08.2011 - 05.2013

Associate of Science -

Henry Ford College

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