Gena Leftridge

Managed 40 incoming calls emails faxes per day from parents,teachers and administration

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping everyday with running tardy reports and accurate attendance reports through Power Schools and Skyward
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations. Managed 30- 40 calls Emails Insurance faxes from Head charge nurses ER Staff and insurance companies
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Maintained accurate patient records, contributing to a well-organized database (Epic)
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Supported medical staff in the( ER) by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.

• Managed multi-line phone system, with over 30 inc coming calls a day 25 emails a day responding and delivering messages to staff and greeting visitors
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Delivered excellent customer service through prompt responses to parents inquiries, about grades attendance enrollment addressing concerns effectively, and building strong relationships
• Ensured accurate record-keeping with diligent data entry and database management for vital company information working with Power Schools and Skyward . Running Tardy reports through ISCORPS part of Skyward
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
• Scheduled office meetings and client appointments for staff teams
• Created and maintained databases to track and record customer data
• Executed record filing system to improve document organization and management
• Answered multi-line phone system, routing calls, delivering messages to staff a
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Accomplished multiple tasks within established timeframes
• Managed and motivated employees to be productive and engaged in work
• Maintained professional, organized, and safe environment for employees and patrons
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Maximized performance by monitoring daily activities and mentoring team members
• Cross-trained existing employees to maximize team agility and performance and make sales goal in liquor cost and food cost
• Successfully drove new product lines to increase annual profits by 75%