Catherine ("Katie") Brewer

• Mentored junior team members in effective program management techniques, fostering professional growth across the organization.
• Presented monthly metrics to upper management to improve decision-making.
• Demonstrated exceptional problem-solving skills by resolving critical issues promptly without compromising on quality or timeline.
• Developed strong relationships with cross-functional teams to ensure seamless collaboration in achieving project goals.
• Conducted thorough evaluations of program performance, identifying areas for improvement and implementing necessary changes.
• Facilitated communication between stakeholders, ensuring timely resolutions for any potential issues or roadblocks.
• Established a robust program management office, providing centralized support and guidance to teams across the organization.
• Developed and maintained logistics workflows, procedures and reports.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Enhanced program efficiency by streamlining processes and implementing strategic improvements.
• Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
• Responded to in-person and telephone requests for information and assistance.
• Created documents, reports, and spreadsheets detailing program information.
• Investigated issues and provided knowledgeable responses to resolve customer concerns.
• Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
• Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
• Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
• Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
• Provided general program information and assistance.
• Volunteered to help with special projects of varying degrees of complexity.
• Increased customer service success rates by quickly resolving issues.
• Proofread and edited documents for accuracy and grammar.
• Drafted common document templates to reduce time spent creating documents from scratch.

Coordinated statewide marketing conference

Streamlined communication with marketing offices across the state.

Hired, trained, and managed staff.

Managed incentive program and licensing requirements for marketing representatives