Hailey Antillon
Summary
Experienced professional with a year in the hospitality industry and six years in a supervisory role. Seeking an opportunity to apply organizational and customer service skills in a professional environment with room for growth. Known for reliability and friendly demeanor, capable of working independently or as part of a collaborative team.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Marriott Fort Collins
11.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-trained on correct procedures, compliance requirements, and Marriott Brand Standards.
- Created and updated SOPs for the front desk staff including training sheets, daily checklists, and new hire training manuals.
- Scheduled and assigned daily and weekly goals and activities for a team of 11 front desk agents, while monitoring for coaching and training opportunities, awarding for personal achievements and growth, and optimizing efficiency in the work space.
- Coordinated and worked closely with lobby aid, housekeeping, maintenance, food and beverage, sales, and management to accommodate guests’ special requests, needs, and amenities, fostering effective cross-departmental communication.
- Resolved customer complains and problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
- Followed up on credit limit reports and investigated any discrepancies in shift balances.
- Develop a thorough knowledge of the property management software (FSPMS) used in the daily operations of taking reservations.
- Supervised all 231 room accounts and balances, monitoring occupancy and room type availability, upgrades, guest arrivals and departures, guest inquires, and reports for the hotel.
Shift Supervisor
Cobblestone Auto Spa
09.2022 - 11.2023
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Inspected vehicles prior to service to identify broken, missing, or defective external parts.
- Monitored operation of cleaning machines and stopped machines when malfunctions occurred.
- Maintained vacuums and equipment for car wash and self-service areas.
Customer Service Agent
Amazon Pharamcy
03.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services.
- Completed daily tasks following HIPPA guidelines.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Manager
Dominos
09.2017 - 08.2021
- Recorded inventory daily and weekly, ordering as needed.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop improvements.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated customer complaints, requests. and feedback to company management for swift resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Marketing/Buisiness
Utah State University
Vernal, UTUintah High School
Vernal, UT05.2019
Skills
- Quick Learning and Problem solving
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Familiar with Microsoft applications
- Some Knowledge of Adobe Applications
- Creative and Artistic
- Scheduling and planning
- Task Delegation
- Strong organizational skills
- Time Management
- Guest Relations
Hobbies
- Investing in real estate
- Gardening
- Paining portraits
- Hiking
Additional Information
- Volunteered for a non-profit animal rescue
Timeline
Front Desk Supervisor
Marriott Fort Collins
11.2023 - Current
Shift Supervisor
Cobblestone Auto Spa
09.2022 - 11.2023
Customer Service Agent
Amazon Pharamcy
03.2022 - 09.2022
Manager
Dominos
09.2017 - 08.2021
Some College (No Degree) - Marketing/Buisiness
Utah State University
Uintah High School
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