BRITTANY PEÑA
Fort Worth
Summary
Dedicated and self-motivated customer service and administrative professional with over 10 years of experience. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of client and customer satisfaction. Demonstrates strong analytical and problem-solving skills, proficiently establishing organizational priorities. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment.
Overview
9
9
years of professional experience
Work History
Customer Service & Technical Support Agent
Verizon Wireless Corporation
06.2022 - 11.2023
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Collaborated with cross-functional teams to resolve escalated issues effectively.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
Customer Service & Gate Agent
American Airlines
10.2021 - 04.2022
- Handle high volumes of passenger booking, issuing, reissuing, and refunding tickets
- Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes and special service requests
- Provided accurate gate, flight arrival, and departure information and answered general inquiries
- Operation of jetways for purposes of boarding and deplaning passengers.
Senior Relocation Specialist
Cornerstone Capital Consulting
10.2014 - 10.2021
- Handle high volumes of inbound phone calls via a multi-line phone system
- Conduct detailed client intakes/assessments over the phone and in person to identify wants and needs
- Consistently meet and exceed goals by providing exceptional customer service that created an easy transition by building rapport with prospective and existing clients
- Maintain quality, accuracy, and privacy of assigned client information in company database according to established policies and procedures.
Education
High School Diploma - General Studies
Bloom High School
Chicago Heights, ILAssociate Of General Studies - General Studies
Prairie State College
Chicago Heights, ILSkills
- Problem Solving
- Detail Oriented
- Organization
- Marketing
- Process Improvement
- Interpersonal Communication
- Data Entry & Analysis
- Collaboration
- Research
- Adaptable & Flexible
Timeline
Customer Service & Technical Support Agent
Verizon Wireless Corporation
06.2022 - 11.2023
Customer Service & Gate Agent
American Airlines
10.2021 - 04.2022
Senior Relocation Specialist
Cornerstone Capital Consulting
10.2014 - 10.2021
High School Diploma - General Studies
Bloom High School
Associate Of General Studies - General Studies
Prairie State College
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