Summary
Overview
Work History
Education
Skills
Programs
Interests
Languages
Timeline
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America Y Hernandez Urrutia

Spring Valley,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

New Business Specialist

Rivo Holdings
04.2024 - 11.2024
  • Tracked application status throughout review process.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed, maintained and utilized diverse client base.

Waitress

Pho Van Vietnamese Cuisine
05.2021 - 03.2024
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

No Degree - Psychology

San Diego Mesa College
San Diego, CA

High School Diploma -

Herbert Hoover High School
4474 El Cajon Blvd San Diego Ca 92115
06-2020

Skills

  • Client acquisition
  • Application processing
  • Sales training
  • Negotiation
  • Customer service management

Programs

Programs at Hoover Herbert High School

  • Cardinals Interact (4 Years) Taught leadership skills. Helped with my academics and personal growth.
  • Peer Mediator (1 Year) Helped with listening and problem solving skills. Helped make connections
  • Marching Band (4 Years) Helped develop teamwork and collaboration skills. Helped with discipline and time management



Interests

  • Networking
  • Civic Engagement
  • Arts/Crafts
  • Baking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

New Business Specialist

Rivo Holdings
04.2024 - 11.2024

Waitress

Pho Van Vietnamese Cuisine
05.2021 - 03.2024

No Degree - Psychology

San Diego Mesa College

High School Diploma -

Herbert Hoover High School
America Y Hernandez Urrutia