Brandon Akers
Fort Drum,NY
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Overview
17
17
years of professional experience
Work History
Signal Support Systems Specialist
United States Army
Fort Drum, NY
05.2018 - Current
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Educated equipment operators on proper use of equipment.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Management Trainee
Enterprise Rent-A-Car
Alcoa , TN
11.2015 - 04.2018
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Collaborated in professional team to solve workflow issues.
- Created internal control of day-to-day transactions and punctually opened and closed business.
Shift Manager
Walmart Stores INC
Lenior City , TN
07.2005 - 10.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Bachelor of Arts - Communication Studies
The University of Virginia's College At Wise
Wise, VA12.2009
Skills
- Hardware and Software Integration
- Information Services
- Troubleshooting and Assistance
- Codes and Standards Compliance
- Budget Estimation
- Managing Operations and Efficiency
- Managing Reception
- Strategic Planning
- Employee Coaching and Motivation
- Issue and Conflict Resolution
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Signal Support Systems Specialist
United States Army
05.2018 - Current
Management Trainee
Enterprise Rent-A-Car
11.2015 - 04.2018
Shift Manager
Walmart Stores INC
07.2005 - 10.2015
Bachelor of Arts - Communication Studies
The University of Virginia's College At Wise
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