Summary
Overview
Work History
Education
Volunteer Experience
References
Timeline
Generic
Jackie Knobbe

Jackie Knobbe

Omaha,NE

Summary

Business operations

Policy and program development

HR management; labor laws, workman’s comp, compensation, recruitment

Benefits administration

Event planning and execution

Project management

Cross-functional team management

Budget and cost control

Sales, donation intake, store SOP's

In-kind donations and fundraising

IT subject matter expert

De-escalation expertise

Diversity, equity, and inclusion

Critical thinking and creative problem-solving

Relationship building

Data analysis and reporting

Executive business strategist

Creating and implementing educational workshops

Creative writing and public speaking

Artist of multiple forms of media

Proficient in Microsoft Office Suite

Excellent interpersonal and communication skills

Self-awareness and accountability

Team player and lifelong learner

Emotional intelligence

Overview

11
11
years of professional experience

Work History

OPERATIONS DIRECTOR

YouTurn Omaha
01.2022 - Current
  • Operations Director at a North Omaha Violence Prevention, intervention non-profit organization
  • Women's Violence prevention; sex trafficking, domestic violence, and intimate partner violence, as well as gun/gang violence prevention, intervention, and mediation
  • HR Management and Compliance: Talent acquisition, onboarding, employee relations, performance management, policy creation/revision, labor laws, and compliance
  • Marketing: Non-profit marketing, content creation, and social media management
  • IT Support: Efficiently managing remote IT initiatives and research of new programming
  • Operations Management: Successfully leading and managing complex operations, overseeing security, vendors, personnel, and safety measures
  • Benefit Programs and Payroll: SME of benefits, managing employee benefit programs, 401K and safe harbor contributions, and payroll deductions, and processing
  • Budget Management: Tracking and implementing budget processes with Executive Director
  • Collaboration with Directors: Event planning, marketing goals, evaluations, hiring, community partnerships, operational goals, and fundraising.

SENIOR RESTORE MANAGER

Habitat for Humanity Omaha
07.2018 - 12.2021
  • Senior Manager overseeing of all retail ReStores in Omaha; project management of donations, sales, deconstruction programming, staffing, and volunteers
  • Leadership: Oversight of store functions, deconstruction, donations pickups, sales goals, and team management
  • Marketing and Fundraising: Strategizing, creating, and implementing sales, fundraising, and donation goals with outsourced marketing team
  • Project Management: Deconstruction, donation pick-ups, merchandising in stores, all store projects, renovations, and volunteers
  • Data Analysis: Analyzing data from donations, deconstruction, and revenue sales
  • Policy Implementation: Research, writing, and implementation of policies, successful implementation of procedures for zero-contact pickups for merchandise during COVID-19 start in 2020
  • Training: Providing training and education to store staff, volunteers, and vendors
  • Compliance: Safety and policy compliance and leading our safety committee and implementing safety procedures, conducting drills, and updating procedures as needed
  • Hiring and Coaching: Hiring of all store staff, evaluations, and coaching staff to achieve goals
  • Budget Management: Tracking and implementing budget processes
  • Donations: Managing residential, commercial, and deconstruction donations
  • Logistics: Overseeing truck routes, warehouses, and deconstruction project management
  • IT Expertise: Serving as an IT Committee liaison and SME, including remote IT management
  • Vendor Relations: Building and maintaining relationships with donors and vendors, merchandising upcycled items.

PROGRAM DIRECTOR

Completely KIDS
12.2013 - 06.2018
  • Site Director of South Omaha after school, non-school day, and summer programming for at risk youth for 9 OPS schools
  • Program Planning: Creating innovative, engaging curriculum for youth development for after school, non-school days, and summer programming
  • Compliance: Safety and policy compliance and leading our safety committee and implementing safety procedures, conducting drills, and updating procedures as needed
  • Stakeholder Relations: Building and maintaining positive relationships with various stakeholders, including holding regular meetings with Omaha Public-School officials, therapists, and staff
  • Hiring and training: Interviewing and hiring of competent, passionate staff, to ensure an enriching and loving, learning environment for our children and families
  • Onboarding, and training of staff to organization, children, culture, and curriculum
  • Budget Management: Creation, monitoring, and tracking program budgets
  • Grant Writing: Assisting with grant writing success stories and grant reporting
  • Coaching and Evaluations: Conducting one-on-one coaching, evaluations, and merit reviews
  • Community Engagement: Involving parents and the community in seminars, workshops, family night activities, as well as partnering with our shelter program, All Saints, and 9 other programs to offer coordinate extra program space, curriculum, support, resources, and quality staff to ensure the safety and engagement of all children
  • Volunteer Management: Coordinate meaningful activities and communicate with all 50 plus volunteers for regular volunteering hours and special events
  • Education: Creating quarterly workshops on diversity, equity, and inclusion topics to keep education for staff relevant and up to date.

Education

Bachelor of Multidisciplinary Studies - Public Affairs & Communication Service

UNO

Women And Gender Studies, Philosophy, And Psychology -

University of Nebraska Omaha

Liberal Arts Transfer -

Metropolitan Community College

Volunteer Experience

  • Earth Day Omaha and Green Omaha Coalition, Volunteer/Board Member, 01/01/20, 12/31/23, Responsible for all Earth Day Omaha social media presence. Create inspiring, creative, informative, relevant social media posts to maintain community engagement. Promote event details regarding vendors, entertainment, and sponsors. Day of event project management of live videos, photos, updates, interviews, sponsorship obligations that project Earth Day Omaha's message into the social sphere. Recruit new sponsors and members, silent auction item donors, and follow up.
  • Feline Friendz, TNR/Foster Volunteer, 01/01/19, PRESENT, Trap, Neuter, and Return program for feral cats and kittens in our communities. Foster, fundraise, socialize cats/kittens, create adoption documents, interview, home visits, and finalize adoptions.

References

  • Lulu Rangel, Clinical Director at Completely KIDS, lrangel@completelykids.org, 402.201.7405
  • Nicky Sullivan, Finance Manager at SPARK, nicky@sparkcdi.org, 402.810.5927
  • Rosalva Reyes, Director Programs at Completely KIDS, rreyes@completelykids.org, 402.250.3636
  • Mark Kennedy, Technology Manager at Creighton, markk59@cox.net, 402.213.8996

Timeline

OPERATIONS DIRECTOR

YouTurn Omaha
01.2022 - Current

SENIOR RESTORE MANAGER

Habitat for Humanity Omaha
07.2018 - 12.2021

PROGRAM DIRECTOR

Completely KIDS
12.2013 - 06.2018

Bachelor of Multidisciplinary Studies - Public Affairs & Communication Service

UNO

Women And Gender Studies, Philosophy, And Psychology -

University of Nebraska Omaha

Liberal Arts Transfer -

Metropolitan Community College

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Jackie Knobbe