Volunteer work
Hi, I’m
Jennifer Rivera
Customer Service Professional
Asheville,NC
Summary
Developed leadership and team management skills in busy restaurant setting. Proven track record in creating efficient processes and enhancing customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and innovation.
Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.
Professional hospitality leader with proven track record in overseeing restaurant operations and enhancing guest experiences. Strong focus on team collaboration, flexible in adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering positive work environment.
Overview
1
year of professional experience
Work History
Fresh Wood Fired Pizza
Server Supervisor
05.2025 - Current
Job overview
- Promoted a culture of continuous learning within the server team by sharing industry articles, attending workshops together as a group when possible.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Ulta Beauty Inc.
Sales Associate
09.2025 - 12.2025
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Academy of Hair Technology Greenville, SC
from Cosmetology
Skills
Application deployment
team collaboration
Technical support
Event coordination
Food safety regulations
Dish aesthetics
Client support
sanitation procedures
Customer feedback resolution
Client relations
strategic workforce planning
Teamwork
customer service
Strategic problem-solving
Registration Statement
- Asheville-Buncombe Tech Comm College
- Registration Statement
- 03/05/26 11:21AM
- Name: Jennifer C. Rivera
- ID #: 0440230
- Advisor........: Student Advisor
- Advisor Office:
- Registration Info Begin End Description Amount
- Term....................: 2026CE2 05/16/26 08/14/26
- Residency Status.......: IN In State
- Academic Program(s): T90990, CONED
- Anticipated Degree(s): None, None
- Anticipated Comp Date: 05/10/25, None
- Mail To:
- Jennifer C. Rivera
- 21 Palmer St Apt A
- Asheville NC 28801-4767
- Balance Forward (05/16/26) 0.00
- Current Charges 131.00
- TOTAL CHARGES 131.00
- Cash, Check & Credit Card Payments 0.00
- Financial Aid Transmitted 0.00
- Amounts Paid by Sponsors 131.00
- Amounts Paid by Deposits 0.00
- Amounts Currently Deferred on Payment Plans 0.00
- Other Payments 0.00
- TOTAL AMOUNT DUE FROM STUDENT 0.00
- SCHEDULE
- Course/Description Days Times Location Bldg/Room Instructor Start End Cred/ Date Date CEU's Stat
- DDT-3120-102HC M 04:15PM 05:00PM ONLIN O ONLINE J. Anderson 06/08/26 07/27/26 New
- Advanced Skills for DSPs TWHFSS TBA ONLIN O ONLINE 06/09/26 07/02/26
- TWHFSS TBA ONLIN O ONLINE 07/05/26 07/31/26
- Building: O - A-B Tech Online Section
- EXPLANATION OF CHARGES
- Term Date Invoice # Code Description Charges Due Date
- 2026CE2 05/16/26 CEDOE Continuing Ed Occup Extension 125.00
- 2026CE2 05/16/26 CEINS CE Accident Insurance 1.00
- 2026CE2 05/16/26 CETEC CE Technology Fee 5.00
- Subtotal Current Registration Charges 131.00
- Current Other Charges 0.00
- TOTAL CURRENT CHARGES 131.00
Interests
Faith
Mom
Timeline
Sales Associate
Ulta Beauty Inc.
09.2025 - 12.2025
Server Supervisor
Fresh Wood Fired Pizza
05.2025 - Current
Academy of Hair Technology
from Cosmetology