Lisa Ebersole

• Coordinate and facilitate training programs.
• Manage trouble tickets, making sure tickets are completed in a timely manner.
• Coordinate Ambassador Program and ensure all Ambassadors have been trained and all evaluations are completed
• Understand workflow and daily production goals
• Participated in SQPR/SPPR to ensure every associate that is not meeting quality and productivity goals is staying in their home path till all goals are met and to ensure all tickets for retrains are entered and completed in a timely manner
• Track learning curve
• Established New Trainer on Boarding Procedure to ensure all Trainers can train all process paths and give proper feedback to associates that are not meeting goals.
• Work with all departments to improve quality and productivity
• Managed on boarding requirements for all new associates and managers
• Coordinate onboarding numbers with IB/OB Senior Operations and provide guidance to the Learning Team.
• I coordinated with the Senior Team to add 2 new positions Pit Auditor and Harness Associate.
• I created the training for Pit Auditor and Harness Associate
• Provided the Learning Team with guidance on changes to training and on boarding
• Approve GTDR permissions for Operations and Associates
• Track all Learning Metris for PIT (NOBA, Fall Hazard, 3 Year Recert) BTS, Hazmat, COC, Action Report, Critical Roles Portal, Permissions Lost and Sim Tickets
• Lamb Regional POC for On Boarding Hours
• Schedule Hits Transfer Training
• Coordinate Trainings for the Safety Team to Conduct (Cast 1, 2 & 3, CPR, Safety School Retrains & OSHA 30
• Assist with language proficiency, on boarding reschedules, negative upt, and associate behavioral issues
• Use available data and tools to analyze and construct strategic plans which maintain and or improve performance
• Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded
• Simplifies complex information to construct executable plans
• Contribute to and implement training programs for associates, managers, trainers, and others (i.e., participating in and conducting needs analysis, skill development classes, cross training and manager leadership training
• React quickly and efficiently to production imperatives, scheduling conflicts and network wide rollouts
• Ensure and drive best practices standardization across all departments and site
• Facilitate training classes, communicate policies and procedures to managers and new associates as needed

• Launched ACY2

• Managed multiple projects simultaneously while meeting deadlines.

Onboarded 1,799 associates. Stow 568, Pick 854, Pack 564, IB Dock 486, OB Dock 251, Each Receive 356, Pit Trained 1,057.

• Trained In Bound associates to support ICQA and able to help get ACY2 in 1st place in the Long Region For TNS for count

• Created the ACY2 Ambassador Interest Form and Interview Questions

• Created the ACY2 Ambassador Day 1 and Day 2 Checklist

• Assisted with SPPR to making sure retrain trouble tickets were established and executed in a timely manner.

• Executed Day Zero Hazmat Classes

• Setup Ambassadors with the tools they need to conduct training for new associates and retrains

• Audit associates to make sure they are following standard of work to meet Quality and Productivity expectations

• Conducted Ambassador Training Classes and completed TWI audits on New Ambassadors

• Updated training material and audits to reflect the new standard of work

• Provided ongoing support and mentoring to employees throughout their onboarding process.
• Maintained up-to-date records of all trainings conducted
• Assessed participant progress through quizzes, tests, surveys, and other evaluation methods.
• Updated course materials regularly based on changing needs and business needs
• Conducted employee training sessions for process-specific tasks.
• Analyzed employee performance data to identify areas of improvement in training curricula.
• Explained goals and expectations required of trainees.
• Analyzed data from surveys and performance reports to determine departmental training needs.
• Scheduled classes based on availability of classrooms, equipment or instructors.

Monitored multiple databases to keep track of all tranship inventory and shipments.

Ensured the most cost-effective production methods were employed.

Ensure team environment cleanliness and safety

Timely shipping and truck departures

Knowledgeable of the Wash Report which is used to report sorts, their cpts, missing items from sort, total items sent, total totes sent, late departures and reason for late departure and missing items.

Train new staff on scanning and handling procedures

Communicate and escalate any emergencies and delays to supervisor.

Monitored and adjusted production processes to ensure tranship ran efficiently TDR Lead certified to attach trailers to loading dock, inspecting the trailer and restraint devices and releasing the trailer after loading.

Robotics Certified to ensure robot runs efficiently by solving robot and tote issues in a timely manner.

I successfully ran tranship as the acting PA from October 12 to October 21 2017,

February 18, 2018 and April 21, 2018

I PG in transship on a daily basis this entails job assignments, casing the floor to make sure that we have enough AA's, also to make sure all sorts are combined from both sides of transship, reporting all issue's to the PA and making sure all sorts make their CPT.

Put in cases for late truck drivers, sweeps for overabundance of sort on the floor and for VRID's so we can load the trucks.

Fill out trouble tickets for the robot and computer equipment.

I am capable of fixing jams on the line for transship.

Offered instruction, coaching and motivation to employees during the shift. Managed quality communication with AM's, PA, and AA's

Sort incoming and outgoing mail according to type and destination, by hand or by operating electronic mail-sorting and scanning devices

Provide customer assistance regarding mail regulations and procedures, postage rates, and post office boxes.

Balance drawer and daily transactions

Respond to complaints regarding mail theft, delivery problems and lost or damaged mail

Liaised directly with customers to meet needs and maintain satisfaction.